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CRM: August 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for August 2003

Salesforce.com Cleans Up its Karma

An altruistic marketing tactic backfires as the online software vendor apologizes to Dalai Lama supporters for posters advertising a San …

Settled Siebel Suit Triggers Corporate Governance

The enterprise software company settles a suit and institutes tighter control over corporate governance in the face of a …

RightNow Reveals Top Customer Service Trends

Top-line and proactive customer service, strategic importance of service and consolidation of customer service channels were key customer …

A New Player Emerges in Chat-Based CRM

A slew of large enterprises have integrated instant messaging and chat into their CRM solutions -- but the benefits of real-time …

Onyx Gains Ground in Asia

The CRM provider landed new customers in China and signed a key partnership with a reseller in Korea

CRM Analytics Offers Challenges and Opportunities

Where should an IT executive turn for reliable, integrated analytics? Four vendor segments are competing to dominate the CRM analytics …