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CRM: March 2004

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for March 2004

The Distinct Nature of I.B.I.S.

This week, we take a look at the unique role a third-party provider plays in making AAA Mortgage's intuitive CRM program a working reality. …

PeopleSoft Re-elects Incumbent Board Members

PeopleSoft shareholders pick four board members for re-election in a resounding 95 percent vote.

Measuring the Value of CRM

New CRM vendors are entering the marketplace with an eye on the middle tier. This has proven to be good news for many smaller businesses …

NetSuite Expands UK Operations

The small business ASP expanded both its direct and channel sales programs and named a vice president to oversee operations there.

Siebel Systems Hit With Class-Action Suit

Shareholders allege CRM vendor overstated customer acceptance of new products to artificially inflate stock price.

Salesnet Debuts New Sales Strategy

The 'Guided Performance Selling' strategy extends the ASP model with three core components -- software-as-a-service, …

RightNow Locator Leads Customers Offline

The latest version of the hosted online store-finder solution helps customers find retail locations and product availability to simplify …

PeopleSoft CAP Could Cost Oracle $1.56B

The controversial program is seen as an obstacle to Oracle's PeopleSoft takeover bid.

NetSuite 9.5 Adds Billing, Analytics and Communications Features

The new features include line-item billing, customer mining and segmentation tools, and no-click e-mail integration.

Siebel CRM Goes Pro

Siebel releases a new CRM application designed for small- to medium-sized businesses. The new program is a right-sized version of the …

WebEx Partners Announce Integration

Salesforce.com and ViewCentral announced plans to integrate their products with the WebEx MediaTone Network.

White Pajama Intros Hosted VoIP Contact Center for salesforce.com

Integration of White Pajama and salesforce.com provides On-demand contact center and telephony without specialized hardware.

Siebel Targets IBM Business Partners with CRM OnDemand

Customized training packages, services and promotional pricing launched to encourage IBM Business Partners to adopt Siebel CRM OnDemand for …

Onyx Brings CRM to Local Government

Onyx CitiServe is designed specifically for U.S. cities and counties to more effectively manage citizen requests.