Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for August 2010

Going Beyond Social CRM

Is the "Open Innovation Revolution" the next big thing in CRM?

RhoLogic Offers SugarCRM Smartphone Application

RhoLogic Mobile for SugarCRM is available at the iTunes App Store and Android Market.

Stonefield Announces New Sage Business Intelligence Tool

Stonefield Query Version 4.0 for Sage Accpac offers a Business Intelligence (BI) reporting tool.

CRM Danger Zones

Tips for verifying the credibility of your CRM system reports.

Social CRM Success Depends on Metric Integration

Successful Social CRM requires integrated metrics and a flexible platform.

Calculating Customer Demand

Understanding recurring revenue business requires an understanding of customer demand.

Vendors Reveal 10 of Their Top CRM Tips

Salesforce.com, NetSuite and SugarCRM offer advice for choosing a customer relationship management (CRM) system - and getting employees to …

LexisNexis Announces InterAction 6.0 for Outlook

The InterAction 6.0 software embeds features and functions of the CRM application directly within Microsoft Outlook.

From Consumer to Enterprise Mobile Apps

Mobile enterprise applications are projected to total $10.9 billion in annual revenues by 2015.

Linking Customer-Focused Tools for CRM Success

Linking CRM and unified communications (UC) can help track customer interactions.

SalesNexus Announces CRM and Email Marketing Release Dates

The company plans to release a full-featured email marketing solution in September.

Salesforce Scampers Past 2Q Estimates

The on-demand CRM software provider easily topped analyst estimates in its second quarter and raised its guidance for the rest of the fiscal …

Will FTC Online Tracking Restrictions Hurt CRM?

The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management …

Investors Look for Good News from Salesforce.com

The cloud CRM leader continues to grow fast, challenging established players like Oracle and SAP.

A New Wave of CRM Best Practices

Adopting new CRM best practices will help you avoid other's past mistakes.

Small Business Suite CRM Market Leaders

Maximizer Software, Oracle, NetSuite and SugarCRM are the market leaders in Small-Business Suite CRM.

Three Steps to a Successful CRM App

Things to keep in mind when looking to get involved in the growing CRM app market.

Enterprise Suite CRM Market Leaders

Microsoft, oracle, NetSuite and Salesforce.com are the market leaders in Enterprise Suite CRM.

The Salesforce.com CRM Talent Shortage

There is a significant shortage of CRM implementation talent. Here is what you can do about it.

Net@Work Offers SalesLogix CRM App for Android, iPhone

OnTheGo allows users to access their Sage SalesLogix 7.52 CRM database and the SalesLogix Cloud Edition from their smart phone.