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CRM: February 2011

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2011

CRM Software Spending to Show Largest Increase

February 28, 2011

Customer relationship management (CRM) software is expected to see the largest increase of all the application software markets worldwide.

Microsoft Announces New Resources for Dynamics

February 25, 2011

New resources are desiogned to improve productivity and save Dynamics customers time and money.

Salesforce.com Beats the Street, Takes Shots at Microsoft CRM

February 24, 2011

Salesforce.com continues to grow at nearly a 30 percent rate, and CEO Marc Benioff says he isn't worried about Microsoft's Dynamics CRM 2011 …

A Look at CRM Communication Channels

February 23, 2011

Communication lays the foundation for customer satisfaction and business growth.

Electronic Customer Relationship Management Analytics

February 23, 2011

Exploring ROI, user satisfaction levels and competitive advantages of e-CRM.

Leveraging Social Data for CRM

February 22, 2011

Dealing with the explosion of user generated content.

Can Microsoft Overtake Oracle and Salesforce in CRM?

February 18, 2011

Microsoft is finally a serious contender in the CRM space.

Common CRM Obstacles

February 18, 2011

A guide to help you maximize the return you can get for your CRM investment.

Microsoft Dynamics CRM 2011 Ready for On-premise or Hosting

February 17, 2011

Microsoft begins delivering a version of its CRM package that lets customers have a range of options in how to deploy it.

Microsoft Claims Ex-Manager Stole CRM Cloud Computing Plans

February 17, 2011

The recent Salesforce recruit is accused of stealing Microsoft cloud CRM plans.

Salesforce.com Needs Bigger Cloud Computing Presence

February 16, 2011

Salesforce.com must move beyond CRM software in the cloud computing market.

CompanionLink Offers Support for Highrise CRM

February 16, 2011

CompanionLink offers a direct and secure method to sync Highrise web-based CRM with mobile accounts.

Open-Xchange Partners For Salesforce Email Integration

February 16, 2011

Open-Xchange and RAE Internet now supports integration with Salesforce account information.

Social CRM Changes the Definition of Customer Relationship Management

February 15, 2011

Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.

MetraNet Billing Available for Microsoft Dynamics CRM 2011

February 15, 2011

The company announces an integration initiative for its customer care software.

CRM and the Named Account Model - Square Peg, Round Hole?

February 11, 2011

Most CRM systems are perfect for the lead-generation model of marketing and new account capture. But in the Named Account Model of selling, …

Captaloans Adds Debt Settlement to CRM

February 11, 2011

A new debt settlement feature will aid lawyers, paralegals, and similar professionals.

Intelestream Updates Intelecrm 3.5

February 11, 2011

New features have been added to the company's software as a service (SaaS) CRM solution.

Who is Leading in Social CRM?

February 10, 2011

Social CRM will be a $1 billion market this year, but who will lead it?

Cloud-based CRM Systems Requires Planning

February 10, 2011

Tips to create a plan for your cloud-based CRM system.