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CRM: February 2011

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2011

CRM Software Spending to Show Largest Increase

Customer relationship management (CRM) software is expected to see the largest increase of all the application software markets worldwide.

Microsoft Announces New Resources for Dynamics

New resources are desiogned to improve productivity and save Dynamics customers time and money.

Salesforce.com Beats the Street, Takes Shots at Microsoft CRM

Salesforce.com continues to grow at nearly a 30 percent rate, and CEO Marc Benioff says he isn't worried about Microsoft's Dynamics CRM 2011 …

A Look at CRM Communication Channels

Communication lays the foundation for customer satisfaction and business growth.

Electronic Customer Relationship Management Analytics

Exploring ROI, user satisfaction levels and competitive advantages of e-CRM.

Leveraging Social Data for CRM

Dealing with the explosion of user generated content.

Can Microsoft Overtake Oracle and Salesforce in CRM?

Microsoft is finally a serious contender in the CRM space.

Common CRM Obstacles

A guide to help you maximize the return you can get for your CRM investment.

Microsoft Dynamics CRM 2011 Ready for On-premise or Hosting

Microsoft begins delivering a version of its CRM package that lets customers have a range of options in how to deploy it.

Microsoft Claims Ex-Manager Stole CRM Cloud Computing Plans

The recent Salesforce recruit is accused of stealing Microsoft cloud CRM plans.

Salesforce.com Needs Bigger Cloud Computing Presence

Salesforce.com must move beyond CRM software in the cloud computing market.

CompanionLink Offers Support for Highrise CRM

CompanionLink offers a direct and secure method to sync Highrise web-based CRM with mobile accounts.

Open-Xchange Partners For Salesforce Email Integration

Open-Xchange and RAE Internet now supports integration with Salesforce account information.

Social CRM Changes the Definition of Customer Relationship Management

Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.

MetraNet Billing Available for Microsoft Dynamics CRM 2011

The company announces an integration initiative for its customer care software.

CRM and the Named Account Model - Square Peg, Round Hole?

Most CRM systems are perfect for the lead-generation model of marketing and new account capture. But in the Named Account Model of selling, …

Captaloans Adds Debt Settlement to CRM

A new debt settlement feature will aid lawyers, paralegals, and similar professionals.

Intelestream Updates Intelecrm 3.5

New features have been added to the company's software as a service (SaaS) CRM solution.

Who is Leading in Social CRM?

Social CRM will be a $1 billion market this year, but who will lead it?

Cloud-based CRM Systems Requires Planning

Tips to create a plan for your cloud-based CRM system.