CRM: February 2011
CRM Software Spending to Show Largest Increase
February 28, 2011Customer relationship management (CRM) software is expected to see the largest increase of all the application software markets worldwide.
Microsoft Announces New Resources for Dynamics
February 25, 2011New resources are desiogned to improve productivity and save Dynamics customers time and money.
Salesforce.com Beats the Street, Takes Shots at Microsoft CRM
February 24, 2011Salesforce.com continues to grow at nearly a 30 percent rate, and CEO Marc Benioff says he isn't worried about Microsoft's Dynamics CRM 2011 release.
A Look at CRM Communication Channels
February 23, 2011Communication lays the foundation for customer satisfaction and business growth.
Electronic Customer Relationship Management Analytics
February 23, 2011Exploring ROI, user satisfaction levels and competitive advantages of e-CRM.
Leveraging Social Data for CRM
February 22, 2011Dealing with the explosion of user generated content.
Can Microsoft Overtake Oracle and Salesforce in CRM?
February 18, 2011Microsoft is finally a serious contender in the CRM space.
Common CRM Obstacles
February 18, 2011A guide to help you maximize the return you can get for your CRM investment.
Microsoft Dynamics CRM 2011 Ready for On-premise or Hosting
February 17, 2011Microsoft begins delivering a version of its CRM package that lets customers have a range of options in how to deploy it.
Microsoft Claims Ex-Manager Stole CRM Cloud Computing Plans
February 17, 2011The recent Salesforce recruit is accused of stealing Microsoft cloud CRM plans.
Salesforce.com Needs Bigger Cloud Computing Presence
February 16, 2011Salesforce.com must move beyond CRM software in the cloud computing market.
CompanionLink Offers Support for Highrise CRM
February 16, 2011CompanionLink offers a direct and secure method to sync Highrise web-based CRM with mobile accounts.
Open-Xchange Partners For Salesforce Email Integration
February 16, 2011Open-Xchange and RAE Internet now supports integration with Salesforce account information.
Social CRM Changes the Definition of Customer Relationship Management
February 15, 2011Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.
MetraNet Billing Available for Microsoft Dynamics CRM 2011
February 15, 2011The company announces an integration initiative for its customer care software.
CRM and the Named Account Model - Square Peg, Round Hole?
February 11, 2011Most CRM systems are perfect for the lead-generation model of marketing and new account capture. But in the Named Account Model of selling, you already know who all your Accounts are...and new people there should really be Contacts, not Leads.
Captaloans Adds Debt Settlement to CRM
February 11, 2011A new debt settlement feature will aid lawyers, paralegals, and similar professionals.
Intelestream Updates Intelecrm 3.5
February 11, 2011New features have been added to the company's software as a service (SaaS) CRM solution.
Who is Leading in Social CRM?
February 10, 2011Social CRM will be a $1 billion market this year, but who will lead it?
Cloud-based CRM Systems Requires Planning
February 10, 2011Tips to create a plan for your cloud-based CRM system.
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