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CRM: June 2011

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for June 2011

Review: Nimble Social CRM and Contact Management

Nimble's hosted contact management solution provides small businesses with a single massive inbox to easily manage and monitor client …

Oracle Acquires FatWire for Web Experience Management

The acquisition will combine web experience management (WEM) with CRM and ecommerce.

A Dozen Ways to Improve Your Social CRM

Social CRM experts reveal their tips for how businesses can best use social media to improve customer relationships.

Social Media Can Reshape Customer Engagement Strategies: SAS

Organizations need to ensure that social interactions are handled correctly to improve customer experience and relevance.

Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6

Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.