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CRM: September 2011

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2011

Social CRM, Office 365 Coming to Microsoft Dynamics CRM

Microsoft plans two updates to its online and on-premises CRM software over the next six months. What can users expect?

Vision Critical Unveils Customer Experience Management Platform

New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an …

Salesforce.com Winning Enterprise Software Deals: Analysts

Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.

Salesforce Acquires Assistly for Customer Service

Salesforce's latest acquisition will be the start of a 'small business cloud.'

OpenERP Review: The Online CRM Module

A look at the hosted online version of OpenERP's CRM software.

What is Odoo Open Source ERP?

We look at Odoo’s open source software offerings, which go beyond ERP to include features such as CRM, e-commerce and BI.

Six Helpful Customer Support Software Solutions

Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and …

Oracle CRM Buying Guide

Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right …

Salesforce.com Invests in ERP, Supply Chain

Kenandy and Infor investments show that Salesforce is keenly aware of back-office software opportunities.