CRM: September 2011
Social CRM, Office 365 Coming to Microsoft Dynamics CRM
September 29, 2011Microsoft plans two updates to its online and on-premises CRM software over the next six months. What can users expect?
Vision Critical Unveils Customer Experience Management Platform
September 26, 2011New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an organization – including social media.
Salesforce.com Winning Enterprise Software Deals: Analysts
September 23, 2011Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.
Salesforce Acquires Assistly for Customer Service
September 21, 2011Salesforce's latest acquisition will be the start of a 'small business cloud.'
OpenERP Review: The Online CRM Module
September 15, 2011A look at the hosted online version of OpenERP's CRM software.
What is OpenERP? Open Source ERP Software Explained
September 15, 2011We look at the OpenERP open source license, implementation choices and the different business applications offered in the suite.
Six Helpful Customer Support Software Solutions
September 14, 2011Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.
Oracle CRM Buying Guide
September 12, 2011Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right for you?
Salesforce.com Invests in ERP, Supply Chain
September 2, 2011Kenandy and Infor investments show that Salesforce is keenly aware of back-office software opportunities.
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