CRM: November 2011

Ten Reasons to Combine CRM and BPM

November 22, 2011

Business leaders and customer service experts discuss the benefits of combining customer relationship management (CRM) with business process management (BPM).

Salesforce.com Tumbles on Billings Concerns

November 18, 2011

The cloud-based CRM provider beat Wall Street expectations, but some analysts are questioning whether it has lost its technological edge.

TenDigits Puts Microsoft Dynamics CRM on Android Smartphones and Tablets

November 17, 2011

TenDigits Software continues to extend Microsoft CRM beyond Windows-based mobile devices.

Salesforce Buys Model Metrics for Social, Mobile Cloud

November 16, 2011

Salesforce.com says the mobile and social cloud services company will enhance its 'social enterprise' vision.

Oracle CRM and Business Intelligence in Two Real-World Environments

November 11, 2011

Two case studies from Oracle OpenWorld: Using CRM and business intelligence for success.

SAP Unveils In-Memory Data Warehouse, Mobile Apps

November 9, 2011

SAP adds HANA in-memory analytics to NetWeaver BW and unveils CRM and business intelligence apps.

The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More

November 2, 2011

The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.

SAP Business One ERP Update Extends CRM for Small Businesses

November 1, 2011

Version 8.82 of the SAP Business One application offers a number of new features requested by small businesses.