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CRM: January 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2012

Salesforce.com Intros Social-Focused Help Desk App for SMBs

January 31, 2012

Salesforce.com introduces Desk.com to help SMBs deliver customer service via social media and mobile channels.

Infor Introduces Mobile Platform

January 23, 2012

The Infor10 Motion platform is built on the Infor10 ION framework and thus offers the ability to connect to back-office systems like ERP and …

Enkata Updates Architecture for Big Data

January 20, 2012

The provider of cloud-based customer experience analytics and workforce optimization software is using Hadoop and other emerging …

Former U.S. CIO Vivek Kundra Keeps Disrupting, at Salesforce.com

January 17, 2012

Vivek Kundra, the first-ever federal CIO, has joined Salesforce.com as its executive vice president of emerging markets. Based on his …

BPM Gets Out of the Back Office

January 11, 2012

Business process management practitioners say their clients are beginning to use BPM not just to streamline their back-office processes, but …

Zoho CRM Update Shows Social Influence

January 9, 2012

Zoho also emphasizes ease of bringing in information from external applications and providing integration points to internal data.

VC Funds Flowing to Social CRM Companies

January 6, 2012

This time it’s Lithium Technologies that attracted venture capital. It raised $53.4 million in a Series D funding round led by New …

Social CRM Provider Nimble Attracts Big-name Investors for Seed Round

January 5, 2012

Nimble gets $1 million in seed funding from investors including Mark Cuban, Don Dodge, Jason Calacanis and Dharmesh Shah.

12 Helpful Salesforce Apps for 2012

January 3, 2012

These 12 Salesforce apps can help improve customer relationship management (CRM) and make your sales teams more productive.