CRM: January 2012
Salesforce.com Intros Social-Focused Help Desk App for SMBs
January 31, 2012Salesforce.com introduces Desk.com to help SMBs deliver customer service via social media and mobile channels.
Infor Introduces Mobile Platform
January 23, 2012The Infor10 Motion platform is built on the Infor10 ION framework and thus offers the ability to connect to back-office systems like ERP and CRM. The first two applications built on the platform, Infor10 Road Warrior and Infor ION ActivityDeck, are available through Apple’s iTunes store.
Enkata Updates Architecture for Big Data
January 20, 2012The provider of cloud-based customer experience analytics and workforce optimization software is using Hadoop and other emerging technologies to help its clients enjoy business intelligence benefits from Big Data.
Former U.S. CIO Vivek Kundra Keeps Disrupting, at Salesforce.com
January 17, 2012Vivek Kundra, the first-ever federal CIO, has joined Salesforce.com as its executive vice president of emerging markets. Based on his title, it seems likely Kundra will help Salesforce broaden its market reach beyond North America.
BPM Gets Out of the Back Office
January 11, 2012Business process management practitioners say their clients are beginning to use BPM not just to streamline their back-office processes, but also to improve their customer-facing processes.
Zoho CRM Update Shows Social Influence
January 9, 2012Zoho also emphasizes ease of bringing in information from external applications and providing integration points to internal data.
VC Funds Flowing to Social CRM Companies
January 6, 2012This time it’s Lithium Technologies that attracted venture capital. It raised $53.4 million in a Series D funding round led by New Enterprise Associates. Other investors include SAP Ventures, the VC arm of German software giant SAP.
Social CRM Provider Nimble Attracts Big-name Investors for Seed Round
January 5, 2012Nimble gets $1 million in seed funding from investors including Mark Cuban, Don Dodge, Jason Calacanis and Dharmesh Shah.
12 Helpful Salesforce Apps for 2012
January 3, 2012These 12 Salesforce apps can help improve customer relationship management (CRM) and make your sales teams more productive.
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