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CRM: February 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2012

Salesforce.com Grows on Big Deals (And Small Ones Too)

February 24, 2012

Benioff highlights eight- and nine-figure deals, though he says Salesforce remains committed to chasing them all.

Visible Technologies Updates Enterprise Social CRM Platform, Adds Solution for SMBs

February 23, 2012

A social performance dashboard that presents data and metrics from multiple sources is among the new features.

Nimble Gets More Social With New Version of Contact Management Software

February 14, 2012

Social CRM provider Nimble has added several new features to its contact management software, including social discovery, dynamic engagement …

Pegasystems Updates CPM Software With Social, Mobile Features

February 13, 2012

Pegasystems has always taken a process-oriented approach to CRM. Now it’s making social and mobile a key part of its approach as well.

Social Adds New Twist to Customer Service, Support

February 6, 2012

Consumers increasingly expect companies to provide a consistent user experience across emerging channels like social as well as traditional …

Microsoft Offers CRM on Any Device with Latest Dynamics Update

February 6, 2012

The latest update of Microsoft’s Dynamics CRM software offers native clients on Windows Phone 7, iPad, iPhone, Android and BlackBerry …

Salesforce.com Makes U-Turn on Analytics Pricing

February 3, 2012

Responding to a social storm of customer feedback, Salesforce.com has abandoned its plans to charge for an analytics module that customers …

Cloud9 Wants to Take Spreadsheets Out of Sales Forecasting

February 1, 2012

Cloud9’s new Intelligent Forecasting Suite integrates with CRM systems to record changes to CRM data and analyzes the data to identify …