CRM: March 2012
Knowledge Workers Find Sales Analytics Lacking
March 28, 2012A new survey finds just 19 percent of knowledge workers are happy with the analytics capabilities of their sales force automation software.
Review: Xobni for Outlook Makes CRM Intuitive, Fun
March 28, 2012Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also experienced problems with email instability while using the application.
Web Chat, Speech Analytics Hottest Contact Center Technologies for 2012
March 27, 2012Web chat and speech analytics will be the two fastest-growing contact center technologies this year, according to Contact Babel research.
BPM + CRM Yields Great Results for Insurer
March 26, 2012Many experts say using BPM to improve customer-facing processes such as handling call center inquiries is a smart idea. Farmers Insurance Group's award-winning deployment of BPM software from Pegasystems shows why.
Nucleus Research: Social, Mobile CRM Boost Sales Productivity
March 21, 2012According to a new Nucleus Research report, adding social features and mobile access to CRM applications increased the productivity of sales people by 26.4 percent. Beyond productivity, social and mobile can help align CRM with broader corporate objectives.
Axeda Integrates M2M Data with SAP CRM, ERP
March 19, 2012Axeda Corporation's alliance with SAP Gold Certified Partner GlobalSoft Solutions enables SAP customers to utilize machine-to-machine data across the enterprise.
Infor Connects ERP with Salesforce.com CRM
March 12, 2012The Inforce Everywhere application, built on Salesforce's Force.com platform, keeps core CRM data in sync with data from ERP, offering what Infor calls "a 360-degree view" of customers
NetBase Adds New Capabilities to Social Media Monitoring Software
March 12, 2012NetBase, a social media monitoring specialist that has a sales partnership with SAP AG, is introducing several new solutions for its multi-lingual ESI Platform at this week's SXSW event.
Jive Targets Social CRM Market with Customer Service Solution
March 8, 2012The social software company says a key differentiator for its solution is the ability to support both external customer communities and internal communities where customer service agents can share expertise and collaborate to resolve customer issues.
Why Taking Process-centric Approach to CRM Makes Sense
March 5, 2012Companies look to BPM software to help tame some of their complex customer-facing processes.
Demand for CRM Developers on the Rise
March 2, 2012One recruiting firm says its CRM job candidates typically field multiple offers and often land a position in a single day.
Backupify Offers 'Snapshots,' Piece of Mind for Salesforce.com Data
March 2, 2012Service is designed to allay fears of moving data to the cloud by protecting against data loss and corruption due to user error or third-party application integration.
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