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CRM: May 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2012

Zurmo Open Source CRM Beta Adds Gamification

Level up! Zurmo includes a points system and virtual bling in its CRM application to incentivize sales organizations.

Webtrends Offers Advanced Analytics for SAP Web Channel Experience Management

Thanks to integration with SAP’s Web Channel Management application, Webtrends Advanced Analytics offers SAP-specific insights into …

Oracle Snaps up Vitrue's Social Marketing Cloud

Tweet long and prosper. With its latest acquisition, Oracle bets on cloud-based, Facebook-friendly marketing services as social CRM picks up …

Salesforce Pumps up Chatter's Enterprise Collaboration Capabilities

Salesforce.com wants to help social enterprises get chatty and show-offish by rolling out instant messaging features in June, followed by …

Salesforce CEO Bullish about Year Ahead, Scornful of Competition

Buoyed by rising revenue, Salesforce CEO Marc Benioff increases guidance for the year and blasts SAP for lack of innovation.

Xactly Releases Sales Performance Apps for iPad

Given the rising popularity of mobile CRM applications, Xactly is rolling out versions of its sales compensation and sales performance …

CRM, CEM and the ROI of Customer Relationships

Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social …

Customer Service Gets More Social with Zoho Support

New Facebook and Twitter integration highlights the increasing impact of social media on customer service software, a key characteristic of …

10 Ways to Get the Most out of Mobile CRM

Customer relationship management and mobility experts share their tips on how to get the most out of mobile CRM.

Where Is Social CRM ROI?

Recent Gartner surveys found social CRM is top of mind for executives and interest in social CRM is growing, yet just 50 percent of Fortune …

Will Business Folks, IT Admins Like Windows 8 Apps?

With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while …