CRM: June 2012
Attensity Pipeline Powers Social Media Analytics
June 29, 2012Attensity says its new Pipeline product can extract insights from millions of social media conversations in seconds. Collecting and analyzing social data is a key part of social CRM strategies.
Channel Overload Poses Customer Service Challenge
June 15, 2012Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, including company websites, call centers and social networks.
IDC: CRM Market Grows as Apps Get Social
June 14, 2012What's not to 'Like'? Providers of CRM apps look to social CRM to help maintain healthy growth.
Jacada Says Mobile App Will Promote Self-service Via Smartphone
June 8, 2012Customer service via smartphone? Yes, says Jacada. It bills new mobile app as “the natural convergence of IVR (interactive voice response) and self-service with smartphone technology.”
Oracle Buys Collective Intellect in Cloudy Social CRM Play
June 5, 2012Oracle makes social CRM waves of its own a day after the blockbuster Salesforce-Buddy Media deal.
Contactually Provides Powerful, Unobtrusive CRM
June 5, 2012Our reviewer finds Contactually is a powerful, unobtrusive service that is specifically designed to focus on relationships in the CRM.
Salesforce Expands Social Media Platform with Buddy Media Acquisition
June 4, 2012Salesforce set to acquire Buddy Media for $689 million.
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