CRM: July 2012
Oracle's CRM On Demand Rolls on with Release 20
July 31, 2012Oracle revamps CRM On Demand with a focus on industries, despite the arrival of the company’s Fusion CRM platform.
QuestBack Intros Listen & Act Social Engagement Tool
July 25, 2012Software integrates with existing CRM systems, enabling companies to more actively manage their social interactions.
Microsoft Addresses Security Concerns about Cloud CRM Data
July 24, 2012By posting detailed privacy, security and compliance information in its Dynamics CRM Online Trust Center, Microsoft hopes to ease the concerns of companies concerned about putting customer data in the cloud.
Flexibility Key to Finding CRM Sweet Spot
July 23, 2012Need CRM guidance? Get expert advice on navigating the CRM software landscape and learn from a look at how one law firm found its sweet spot with SugarCRM.
Big Data-Fueled Social Startup 33Across Raises $13 Million
July 20, 2012Deal making in the social marketing realm shows no sign of slowing down as one East Coast startup attracts millions in VC funds to grow its Big Data technology platform.
Momentum Growing for Mobile Apps: Survey
July 18, 2012An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite.
Actiance's Salesforce Connector Helps Monetize Social Media Interactions
July 17, 2012Actiance integrates its Socialite social media enablement platform with Salesforce.com to bring social interaction to the sales cycle.
Using Net Promoter Score to Improve Customer Experience
July 12, 2012Though Net Promoter Score (NPS) can help companies determine how customers feel about them, Temkin Group Managing Partner Bruce Temkin says it's no panacea for improving customer experience.
Oracle Grabs Involver, Its Third Social CRM Startup in Two Months
July 11, 2012Both Oracle and rival Salesforce.com are acquiring social CRM startups at a blistering pace.
Kana Bolsters Customer Experience Management with Ciboodle Buy
July 11, 2012CRM provider Kana Software makes its second acquisition in less than three months, this time grabbing Ciboodle, a provider of contact center software.
Salesforce Buying Social CRM Startup GoInstant
July 10, 2012Salesforce is paying $70 million for online customer engagement startup GoInstant, the latest of several social software acquisitions that will help Salesforce beef up its social CRM capabilities.
Software One of Brighter Spots in Gartner's IT Spending Forecast
July 9, 2012Gartner sees "continued caution" in global IT spending for the second half of 2012. The amount spent for enterprise software will reach $281 billion by the end of the year, making it one of the strongest growth categories.
Making SaaS Apps Even Better Via CSM
July 6, 2012The pay-as-you-go delivery model of software-as-a-service puts more of a burden of success on SaaS providers. Luckily, customer satisfaction management (CSM) software helps them collect and analyze user data so they can better fill their customers’ needs.
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