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CRM: July 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2012

Oracle's CRM On Demand Rolls on with Release 20

Oracle revamps CRM On Demand with a focus on industries, despite the arrival of the company’s Fusion CRM platform.

QuestBack Intros Listen & Act Social Engagement Tool

Software integrates with existing CRM systems, enabling companies to more actively manage their social interactions.

Microsoft Addresses Security Concerns about Cloud CRM Data

By posting detailed privacy, security and compliance information in its Dynamics CRM Online Trust Center, Microsoft hopes to ease the …

Flexibility Key to Finding CRM Sweet Spot

Need CRM guidance? Get expert advice on navigating the CRM software landscape and learn from a look at how one law firm found its sweet spot …

Big Data-Fueled Social Startup 33Across Raises $13 Million

Deal making in the social marketing realm shows no sign of slowing down as one East Coast startup attracts millions in VC funds to grow its …

Momentum Growing for Mobile Apps: Survey

An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite.

Actiance's Salesforce Connector Helps Monetize Social Media Interactions

Actiance integrates its Socialite social media enablement platform with Salesforce.com to bring social interaction to the sales cycle.

Using Net Promoter Score to Improve Customer Experience

Though Net Promoter Score (NPS) can help companies determine how customers feel about them, Temkin Group Managing Partner Bruce Temkin says …

Oracle Grabs Involver, Its Third Social CRM Startup in Two Months

Both Oracle and rival Salesforce.com are acquiring social CRM startups at a blistering pace.

Kana Bolsters Customer Experience Management with Ciboodle Buy

CRM provider Kana Software makes its second acquisition in less than three months, this time grabbing Ciboodle, a provider of contact center …

Salesforce Buying Social CRM Startup GoInstant

Salesforce is paying $70 million for online customer engagement startup GoInstant, the latest of several social software acquisitions that …

Software One of Brighter Spots in Gartner's IT Spending Forecast

Gartner sees "continued caution" in global IT spending for the second half of 2012. The amount spent for enterprise software will reach $281 …

Making SaaS Apps Even Better Via CSM

The pay-as-you-go delivery model of software-as-a-service puts more of a burden of success on SaaS providers. Luckily, customer satisfaction …