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CRM: August 2012

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for August 2012

Benioff Teases Dreamforce Releases as Salesforce Revenues Grow

August 24, 2012

Another strong quarter for the SaaS CRM vendor, as new social marketing and human capital management products slated to be announced next …

Review: TeamLab Project Management, CRM, Collaboration

August 17, 2012

TeamLab offers an extremely well-integrated suite of tools for project management, CRM and collaboration.

Zoho Campaigns Brings Email Marketing to Cloud CRM

August 15, 2012

Zoho integrates an email and social campaign module into its cloud-based CRM suite.

Salesforce Embarks on Community-Building for Social Enterprises

August 14, 2012

By presenting "social" as a set of business behaviors -- not just features -- Salesforce.com hopes to supercharge customer service and sales.

Customer Experience Management: 7 Lessons from the Quality Movement

August 9, 2012

Companies looking to successfully implement customer experience management can learn a lot from the quality movement of the 1980s.

Salesforce's Do.com Gets Social for Contact and Sales Management

August 2, 2012

New features in Salesforce's Do.com harness social media and advanced task management options to supercharge collaboration and help sales …

Six Keys for Using CRM to Boost Brand Advocacy

August 1, 2012

CRM technology can make customers into brand advocates -- but companies must also address underlying people and process issues. Here's how …