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CRM: February 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2013

Salesforce Tops CRM Rankings: Capterra

While Salesforce takes the number one spot in the customer relationship management scene in terms of overall popularity, it relinquishes the …

In the Contact Center: Speech Analytics Software Buying Guide

Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five …

Chartio Adds Salesforce to Visual Analytics Mix

The analytics startup integrates Salesforce data to enable real-time business intelligence gathering for users of the leading cloud CRM …

SaaS, Big Data and More: Speech Analytics in the Contact Center

Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends.

Social Video Ad Firm Virool Raises $6.6M

Social video advertising firm Virool rakes in funds to keep its momentum going.

Persado Raises $15M for Persuasive Marketing

Marketing software specialist attracts funds for a SaaS platform that optimizes marketing messages.

Want Better Analytics? Put Sentiment Analysis in Context

While sentiment analysis shows a great deal of promise for improving customer interactions, companies must use it in context with their …

Sailthru Raises $19M for Personalized Slant on Big Data

Following a period of explosive growth, Sailthru attracts funds to put a personalized spin on Big Data.

CRM Is Most Wanted Mobile Enterprise App: Survey

Executives want customer relationship management (CRM) apps in the palm of their hands, according to an enterprise mobility study from ISD …

Google Snaps Up Channel Intelligence for $125M

Search giant Google turns its attention to e-commerce and product marketing with its acquisition of Channel Intelligence.