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CRM: May 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2013

IBM Watson Brings Big Data Smarts to Customer Service

May 22, 2013

Watson is venturing beyond trivial pursuits. IBM's Big Data analytics powerhouse now powers a cloud-based customer service solution.

G2 Crowd Shakes up Enterprise Software Buying with Peer Reviews

May 20, 2013

A startup called G2 Crowd wants to help enterprises streamline and improve their software buying processes by offering a service based on …

Oracle Intros In-Memory JD Edwards EnterpriseOne Apps

May 10, 2013

In pursuit of the real-time enterprise, Oracle gives JD Edwards project management and sales apps the in-memory treatment.

SalesFUSION 8 Blurs CRM and Marketing Automation

May 7, 2013

Business software firm extends popular CRM platforms by deeply integrating sales and marketing workflows and capabilities.

Salesforce Communities Shakes up Customer Service

May 2, 2013

Salesforce is signaling the end of old-school customer forums with a social offering that pulls customer interactions directly into Chatter.