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CRM: August 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for August 2013

HootSuite Makes Social Play with SugarCRM Integration

August 29, 2013

HootSuite has been building enterprise cred, adding integrations with Salesforce, Yammer and now SugarCRM.

Review: Base CRM Is Useful Mobile Sales App

August 27, 2013

Reviewer Matt Sarrel finds the Base CRM app exceptionally easy to use, especially the intuitive process for setting up access privileges.

Can Big Data Breach IT and Marketing Divide?

August 23, 2013

IT, marketing functions should partner on Big Data analytics initiatives, experts agree.

5 Mobile Apps for Sales Pros

August 20, 2013

Given that sales people spend so much time on the road, it isn't surprising that sales apps are catching on.

Xactly to Integrate App with SAP Cloud

August 15, 2013

Performance management specialist Xactly to integrate its compensation management software with SAP Cloud for Sales solutions.

More Social CRM Companies to Watch

August 9, 2013

As interest in social CRM grows, so does the number of companies providing software that brings together CRM, sales and social functions.

IT's Role in Big Data Marketing

August 6, 2013

While Big Data analysis presents new opportunities for marketers, they will need help from their IT colleagues to turn data-derived insights …

Nice Systems Adds Video Recording to Contact Center Software

August 2, 2013

Contact center software adds video recording capabilities, which Nice Systems says can help contact centers improve customer service …