CRM: November 2013

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for November 2013

Review: ExactView Performance Marketing Platform

November 25, 2013

Real-time tracking and the ability to customize almost everything are strong features of Performance Horizon Group's ExactView performance …

Big Data and Customer Metrics: Time for a Change?

November 20, 2013

Big Data is no panacea, says the author of "Innovating Analytics." Focusing on the wrong data or not taking context into account can lead to …

SAP Updates Jam with Sales Processes

November 19, 2013

SAP updates its Jam social enterprise platform with pre-built collaborative processes, beginning with CRM processes for sales professionals.

Salesforce Revenue Up 36 Percent, Gets Closer to Profitability

November 18, 2013

Salesforce also announced a cloud-computing partnership with Hewlett-Packard, which will create a multi-tenant cloud product called …

Zoho Updates CRM with Enterprise-friendly Features

November 14, 2013

Zoho's latest CRM update includes features designed to appeal to enterprises, including territory management and custom modules.

Customer Engagement Growing Focus for Salesforce Users

November 13, 2013

A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the …

Microsoft Ups Its Game in CRM and ERP

November 11, 2013

Microsoft's update of Dynamics CRM is designed to help companies better serve empowered consumers. It is also refreshing Dynamics ERP with …

Adobe Adds Mobile App Focus to Marketing Cloud

November 7, 2013

Location-based services and mobile app analytics join Adobe's growing suite of cloud services for marketers.

Review: KXEN InfiniteInsight Genius and Predictive Offers

November 1, 2013

Reviewer Matt Sarrel finds that KXEN's InfiniteInsight and Predictive Offers apps enable business people to build predictive analytics …