CRM: January 2014

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2014

Tool Analyzes Customer Comments

January 30, 2014

Mindshare Technologies says new software leverages its text analytics technology to improve customer service by providing key customer …

LiveOps Raises $30M, Buys Customer Service Startup

January 27, 2014

On the heels of receiving $30 million in debt funding, cloud contact center software provider LiveOps forms two new subsidiaries and …

ClickTale Heatmaps Feature Boosts Web Analysis Capabilities

January 23, 2014

According to ClickTale, its Side-by-Side Heatmaps make it easier for marketers to identify differences in website behavior and target …

Brainshark Intros Sales and Marketing Solutions, Analytics Dashboard

January 22, 2014

New software makes it easy to buy video presentation tech geared toward specific business functions, including sales and marketing, says …

Swiftpage Adds Social CRM Features to Saleslogix

January 16, 2014

Swiftpage boosts social capabilities of its Saleslogix CRM software with features that help users monitor and interact with customers across …

Talygen CRM Software Gets Bulk Mail Tool

January 16, 2014

Talygen says a new bulk mail tool for its CRM software can help improve lead generation and client retention by freeing sales people to …

10 Hot CRM Startups

January 13, 2014

The mature enterprise CRM software category is again attracting startups, thanks to an infusion of cloud and mobile technologies.

Microsoft Acquires Parature for Self-Service CRM

January 7, 2014

Parature's cloud-based customer service software will enable Microsoft Dynamics CRM users to help millions of consumers help themselves.

Verint Expands Customer Service Capabilities with Kana Buy

January 6, 2014

Verint Systems, a provider of customer analytics, is acquiring Kana Software, which makes software that will help organizations turn …

7 CRM Trends for 2014

January 6, 2014

Social and mobile CRM are among trends that will continue to gain momentum in 2014, predict industry experts.