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CRM: January 2014

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2014

Tool Analyzes Customer Comments

Mindshare Technologies says new software leverages its text analytics technology to improve customer service by providing key customer …

LiveOps Raises $30M, Buys Customer Service Startup

On the heels of receiving $30 million in debt funding, cloud contact center software provider LiveOps forms two new subsidiaries and …

ClickTale Heatmaps Feature Boosts Web Analysis Capabilities

According to ClickTale, its Side-by-Side Heatmaps make it easier for marketers to identify differences in website behavior and target …

Brainshark Intros Sales and Marketing Solutions, Analytics Dashboard

New software makes it easy to buy video presentation tech geared toward specific business functions, including sales and marketing, says …

Swiftpage Adds Social CRM Features to Saleslogix

Swiftpage boosts social capabilities of its Saleslogix CRM software with features that help users monitor and interact with customers across …

Talygen CRM Software Gets Bulk Mail Tool

Talygen says a new bulk mail tool for its CRM software can help improve lead generation and client retention by freeing sales people to …

10 Hot CRM Startups

The mature enterprise CRM software category is again attracting startups, thanks to an infusion of cloud and mobile technologies.

Microsoft Acquires Parature for Self-Service CRM

Parature's cloud-based customer service software will enable Microsoft Dynamics CRM users to help millions of consumers help themselves.

Verint Expands Customer Service Capabilities with Kana Buy

Verint Systems, a provider of customer analytics, is acquiring Kana Software, which makes software that will help organizations turn …

7 CRM Trends for 2014

Social and mobile CRM are among trends that will continue to gain momentum in 2014, predict industry experts.