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CRM: December 2015

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for December 2015

5 Ways to Boost CRM Effectiveness

Using sales enablement tools can make CRM a more valuable tool for salespeople.

Mobile App Momentum Continues, Surveys Find

Companies are getting more strategic with their mobile app initiatives, find two new surveys.

Zendesk Brings Advanced Voice to Customer Service

When it comes to customer service capabilities, voice is still king.

Mobile Apps Shaping Customer Service

United Airlines and Home Depot are among companies using mobile apps to improve customer service.