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CRM: May 2016

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2016

ServiceNow Aims to Enable Cross-functional Customer Service

ServiceNow Customer Management connects departments, infrastructure and workflows to offer a more holistic approach to customer service than …

Salesforce on Track for $10B in Revenue

Salesforce CEO Marc Benioff takes a few shots at rivals Oracle and SAP – again - as he positions his company for future growth.

Mobile CRM's Strengths and Weaknesses

Mobile CRM is great for some functions, like real time contact management. But other tasks are still best performed on laptops or desktops.