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Posted April 3, 2002 By Staff     Feedback

Leading thin-client manufacturer Wyse Technology selects the customer relationship management ASP's Enterprise Edition for use across U.S., Europe and Asia., a customer relationship management (CRM) ASP, today announced that Wyse Technology, a leading supplier thin clients, will implement's recently announced Enterprise Edition to service its global customers.

The new version of the San Francisco-based company's CRM product was announced in late February and is designed for larger and more complex businesses (see Keeps Busy). says it has listed Wyse as a customer since 2001 and reports that the manufacturer selected its Enterprise Edition for its advanced customization and integration functionality, which will enhance the level of service the company provides to its large global customers such as FedEx, Eastman Kodak and Nestle.

All customer-facing Wyse staff, including support personnel, sales, marketing and management, will have an integrated 360-degree view of the customer that can be accessed from any international office at any point, improving efficiency and customer satisfaction, according to

Wyse, which has headquarters in Taiwan and the U.S. with extensive European operations, reports that it chose over conventional client-server solutions on the basis of rapid, cost-effective global deployment. reports that implementation in each region was completed in less than a quarter.

" has given us a scalable, cost-effective way of boosting customer service," said Stephen Yeo, European marketing director at Wyse. "After looking at competitive offerings, it was clear that Enterprise Edition was the top choice for helping us improve global customer service, with a rapid deployment that allowed us to start realizing results as soon as possible."

"Online CRM provides functionality without the cost and lengthy implementation of conventional CRM applications," said Marc Benioff, chairman and CEO of says that other technology and manufacturing companies that have selected its CRM product include Fujitsu, Textron Fastening Systems, Siemens PT&D and Bohler-Uddeholm. is listed as a Top 20 ASP by ASPnews.

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