nGenera Expands Offering, Adds CRM Software Integration
The solution is designed to improve the way contact management centers respond to customer needs.
"CIM 9.0 aims to make the contact management center better at getting the message and better at responding to the needs of the customer," writes CMSWire's Geoff Spick.
"It does this by adding Community and Social modules to the core Knowledgebase product and integrating into a company's existing CRM product," Spick writes. "Available as an on-demand or on-premises service, it should fit nicely into most corporate systems."
Click on the following to read the CMSWire article: nGenera Adds Community, Social Media Tools to Contact Management Solution