Exxaro Chooses SAP CRM Software
The mining company will use the solution to help manage queries handled by its Finshare shared services center.
"With the deployment of this solution, the company expects to better manage the growing number of queries handled by its Finshare shared services center," writes TMCnet's Anshu Shrivastava. "Company officials said that this center handles a large number of activities on a daily basis, including direct inquiries from employees and vendors, and also payroll and accounts payable transactions."
"Thanks to the implementation of SAP CRM, the centers agents can now access real-time information, which in turn makes the organization better equipped to respond and resolve employee and vendor inquiries and process over 12,000 invoices every month efficiently," Shrivastava writes.