Mformation Partners with Amdocs on Customer Management
The companies are merging Mformation's mobile device management technology with Admoc's customer management suite.
"As per the partnership, Mformation technology is now integrated with Amdocs CES customer management solutions so that mobile providers can speed up support call resolution and lower the costs," writes TMCnet's Calvin Azuri.
"[With] mobile devices and services becoming increasingly complex, providing profitable quality support for mobile customers has become a growing pain point for mobile operators," Azuri writes. "With the combination of Mformations mobile device management technology with Amdocs leading customer management suite a new support solution for customer-care organizations within mobile operators will be created."