Egypt Focuses on CRM Outsourcing
Ovum's Peter Ryan examines Egypt's potential as a CRM outsourcing destination.
Ovum's Peter Ryan looks at Egypt's growing potential as a global destination for CRM outsourcing.
"Stream Global Services' decision to move into Egypt for contact center delivery highlights the significant value that this market has to offer," Ryan writes. "We have touted the potential benefits of Egypt in a delivery strategy for some time, and believe the country's fundamentals still serve it well."
"Government support has also been an important part of the development of the CRM outsourcing sector in Egypt. It has come in the form of long-term incentives for suppliers, such as tax breaks, training programs, and the development of wired-up business parks."