Consona Debuts Customer CRM Help Blogs
The company has announced new blogs to assist Consona CRM customers.
Consona Corporation has announced today the debut of two new blogs. In the company's news release, the blogs are described as informative resources on digital service providers (DSPs) self-care systems and Consonas support and education departments, not only keep readers abreast of hot topics, but also to engage Consona CRM customers in open communication.
"In the 'Support and Education Blog,' Vice President of Support and Education for Consonas CRM products Laurel Poertner keeps customers and interested parties informed on internal projects, process changes, technology updates and new initiatives within Consonas support and education departments. With a focus on the customer experience, Poertners first entries have provided insight on Consonas new Knowledge Centered Support initiative, as well as commentary on Consonas implementation of its own Knowledge Driven Support suite."