Choosing a Hosted Customer Relationship Management (CRM) System
A look at how one company embarked on an extensive review process to ensure the best CRM decision was made for the company.
Trying to ensure that you get the most out of a customer relationship management (CRM) solution can be a challenge. This Soffront Blog post provides an overview on the review process used by Payroll Solutions, a Time and Attendance and HR software services company, embarked on an extensive review process to ensure the best decision possible was made when choosing its hosted CRM system.
"We started the extensive screening process by assembly a team of six department heads. This team compiled a comprehensive list of more than thirteen large and small CRM software vendors, including Microsoft, SalesForce.com, Sage CRM, Aplicor, SalesBoom, and C2CRM to name a few. We then conducted an extensive review of each CRM product, narrowing the finalists down to three vendors.
"The teams top three finalists included Microsoft, SalesForce.com and Soffront. The other contenders were eliminated for various reasons which included items such as lack of functionality, weak technology, poor customer service, or a poor fit for our size."