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GoAmerica, salesforce.com Announce Wireless Access To Leading CRM Applications

By eCRMGuide.com Staff     Feedback

The companies say salesforce.com will integrate with GoAmerica's Go.Web technology.

HACKENSACK, NJ--GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications and online services, have announced they will team to provide wireless access to salesforce.com's customer relationship management services. The companies say the combined offering will enable salesforce.com customers to access essential business services and data over major wireless devices and networks. They expect the offering to be available in the first quarter of 2001.

The companies say salesforce.com will integrate its application with GoAmerica's Go.Web service to enable secure wireless access to critical customer information including opportunities, contacts, lead generation systems, reports and calendaring along with complete access to email, intranets and the Internet. They also say that both companies will be in a position to market and sell each other's products and services and that the Go.Web technology compresses, encrypts and reformats data, optimizing it for viewing on a variety of wireless devices and data networks.

"It is easy to see how wireless communication is changing the way companies interact with their employees and customers," said Joe Korb, president of GoAmerica. "Sales professionals spend the majority of their business days outside of the office and access to critical data while on the road can dramatically increase productivity and shorten sales cycles. We are delighted that salesforce.com has chosen to integrate with Go.Web to extend the value of their widely used and respected customer relationship management applications that dominate the small to medium sized business markets."

According to the Yankee Group, by the year 2000, almost 30 percent of large North American corporations were expected to provide wireless Intranet access to field service and sales personnel. By the year 2002, there could be as many as 25 million wireless data users.

"In today's increasingly mobile workplace, wireless access is essential for developing and maintaining strong relationships with business customers," said John Dillon, president and CEO of salesforce.com. "We're pleased to be working with GoAmerica to provide ubiquitous access to our online enterprise services via a variety of wireless devices."

This article was originally published on January 17, 2001
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