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salesforce.com, Sprint In Wireless CRM Alliance

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Posted January 18, 2001 By eCRMGuide.com Staff     Feedback

salesforce.com says the alliance will provide wireless access to their online CRM services via Sprint's PCS Wireless Web for Business.

SAN FRANCISCO & KANSAS CITY, MO--salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance with wireless carrier Sprint PCS. salesforce says the alliance will provide its online customer relationship management suite as part of the Sprint PCS Wireless Web for Business.

According to the announcement, salesforce.com customers will get anytime, anywhere access to its CRM applications on Sprint's all-digital voice and data PCS wireless network and Sprint PCS customers who subscribe to salesforce.com will be able wirelessly access them. As part of the Sprint PCS Wireless Web for Business, they say customers will be able to access salesforce.com at their convenience on the browser of a Sprint PCS Internet-ready Phone and require little or no training or IT support.

"It is our belief that wireless access is the ubiquitous window into the fantastic world of information and collaboration of the Internet. Our alliance with Sprint PCS adds a new dimension to traditional customer relationship management," said John Dillon, president and CEO of salesforce.com. "With online enterprise subscription services like salesforce.com available on Sprint PCS Internet-ready Phones, sales teams across the country will have transparent access to mission-critical sales information virtually anytime, anywhere."

"Our partnership with salesforce.com demonstrates our continued commitment to offer applications to the business market that provide opportunities to improve productivity, enhance customer service and create a competitive edge," said Jay Highley, vice president, business marketing, Sprint PCS. "The availability of salesforce.com as part of the Sprint PCS Wireless Web for Business offers an invaluable tool for sales teams that require mobile solutions."

The companies say they will develop and maintain a co-branded web site for customers who sign up for the wireless application once it is available in the next few months.

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