QUIQ, Quaero Announce Strategic Partnership
The companies say their alliance will open new channels for mass collaborative customer service.SAN MATEO, CA & CHARLOTTE, N.C.--QUIQ, Inc., a provider of mass collaboration software for customer service, and Quaero LLC, a CRM service provider, have announced a strategic alliance. According to the companies, Quaero will use its expertise in CRM solution systems integration to help QUIQ deploy its flagship product, QUIQ Connect, and integrate customer data with third-party software applications, and assist QUIQ in meeting the growing demand for mass collaboration solutions.
"QUIQ will capitalize on Quaero's data integration expertise so we can focus on evolving our mass collaborative support platform and making it available to more companies," said Greg Richardson, president and CEO of QUIQ. "Together we will enable companies to derive even greater value from QUIQ Connect in terms of data integration and knowledge capture. In short, companies will know their customers better than ever."
Quaero says they offer hands-on experience and expertise in consulting, design, development and deployment of multiple-channel customer relationship management programs. The company claims this brings a unique combination of consulting and client-side perspectives, strategic planning and on-the-job problem-solving skills to every component of an effective CRM program.
QUIQ says QUIQ Connect taps into the largest source of detailed product knowledge available: a company's customers and partners. QUIQ claims the solution answers up to 91 percent of customer inquiries without expensive call and e-mail center involvement, reducing customer support costs while improving customer satisfaction and loyalty.