PeopleSoft and KPMG Bring CRM to Communications Industry
Developed by PeopleSoft Inc. and implemented by KPMG Consulting, the new PeopleSoft CRM for Communications will provide a billing integration solution.by eCRMGuide.com Staff
Developed by PeopleSoft Inc. and implemented by KPMG Consulting, the new PeopleSoft Customer Relationship Management (CRM) for Communications will provide a billing integration solution for the communications industry.
PeopleSoft's expertise in providing CRM abilities to e-business coupled with KPMG Consulting's global network has led to a solution that gives communications service providers an expansive view into their most vital IT network -- the Operations Support Systems/Business Support Systems (OSS/BSS). PeopleSoft and KPMG Consulting are integrating PeopleSoft CRM with the disparate OSS/BSS, allowing managers to easily view enterprise-wide information from a variety of perspectives.
"PeopleSoft and KPMG Consulting have used their understanding of the communications industry to develop a solution that gives companies quick and easy access to their richest source of internal information," said Stan Swete, senior vice president and general manager of PeopleSoft CRM. "By combining PeopleSoft CRM for Communications with KPMG Consulting expertise, businesses quickly gain the kind of insight into their businesses that put them leagues ahead of their competitors."
"Customers today are seeking companies that can deliver solutions consistently and reliably," said Michael Donahue, chief operating officer, KPMG Consulting. "This joint initiative enables a rapid implementation utilizing PeopleSoft CRM for Communications with KPMG Consulting's architecture and business processes integration."