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RightNow Appoints Sean Forbes

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Posted December 7, 2001 By eCRMGuide.com Staff     Feedback

The Montana-based CRM developer adds the former Trilogy Software executive as vice president of marketing and business development.

RightNow Technologies, a provider of Web-based customer service solutions, has hired Sean C. Forbes as the company's vice president of marketing and business development.

"It's a tremendous win for RightNow to bring on an executive with Sean's character, experience, and proven abilities," says Greg Gianforte, RightNow's CEO and founder. "Sean's strong background in international business and enterprise software marketing strategies will be particularly valuable as we expand our global leadership."

Forbes previously held the vice president of business development post at Trilogy Software and also led domestic and international leveraged buy-out engagements with Bain & Company's Private Equity Group. "Sean's strong background in international business and enterprise software marketing strategies will be particularly valuable as we expand our global leadership," added Gianforte.

Coupled with his business background, Forbes also has substantial military experience. He is a decorated veteran of the United States Navy, serving from 1990 to 1994 as a Surface Warfare Officer and deployed during the Persian Gulf War. He also led SEAL-trained boarding teams in counter-narcotics deployments and was a Foreign Exchange Officer with both the Japanese and Indonesian Navies.

Forbes received his MBA from Harvard University in 1996 and his BS in Mechanical Engineering from Cornell University in 1990.

Says Forbes of his appointment, "I found RightNow's value propositions and technical delivery capabilities alluring." He also stated that he spoke with some of the company's 1,100 customers before joining the organization. RightNow customers include Air Canada, Ben & Jerry's, Black & Decker, British Airways, Fujitsu, Motorola, Nortel, Pitney Bowes, Sanyo, Social Security Administration, and Sprint. "My take away from those conversations was that the company is unique in the CRM space for the consistency of their suite's value delivery, high customer satisfaction, and easy implementation," he added.

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