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CRM - Research

Technology research on Customer Relationship Management (CRM) and sales force automation software and solutions.

8 CRM Trends and Predictions

February 7, 2017

The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.

Startup Spotlight: Nylas' Platform for Email Apps

October 26, 2016

Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.

DevOps Gives CRM a Boost for Service Organization

October 4, 2016

DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.

On Way to Omni-Channel, Retailers Try Beacons and More

September 7, 2016

Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.

Sales Enablement Software Buying Guide

August 18, 2016

Evaluating sales enablement software? This buying guide has all you need to know.

What Is Sales Enablement Software and Do You Need It?

August 12, 2016

Sales enablement software is getting lots of interest, thanks to pressure to boost results. Does your sales team need sales enablement …

Mobile App Eases ATM Field Service

July 20, 2016

Even with all of the off-the-shelf field service software applications available, sometimes a custom app is the best option for specialized …