5 Steps to IT Asset Management Success: Page 2
Step Four: Evolve ITAM Policies and Processes as Needed
The work of the IT asset management policy task force is never complete. Once ITAM policies are established, the task force needs to meet on a regular basis - at minimum, twice a year - to assess efficacy and compliance, making adjustments as necessary.
Remember, the task force owns the entire IT policy management process, from start to ongoing maintenance. It's their responsibility to make sure ITAM policies, process and procedures remain aligned with all the changes occurring inside and outside the organization's doors. It is also important to note that all processes and procedures should be repeatable.
Unfortunately, while the policy task force needs to take ownership, their corporate responsibilities often get in the way of re-assessing ITAM policies and processes or it becomes just a check list. Often, we see that companies are more worried about SOX compliance or software audits than IT compliance, but the problem is that it all feeds into one another.
Step Five: Enforce IT Asset Management Policies
There is nothing more pathetic or useless than a toothless lion. Without teeth, ITAM policies and procedures will gradually be compromised and put your entire organization at risk. Deliberate breaches should result in fair, clearly communicated, unambiguous punitive consequences. Swift, early enforcement won't put an end to occasional grumbling, but it will eliminate most of the deliberate rule-breaking.
On the Same ITAM Team
From the highest executive to the newest rookie employee, ITAM program success requires one team marching in the same direction with awareness, understanding and willingness to comply. If managers break ITAM policies and processes due to a time crunch or an "emergency," employees will follow suit. If "minor" transgressions go unpunished, the word will spread quickly -- along with more transgressions. It's really not so different from parenting; if executives and managers set a good, consistent example, employees will follow their lead.
Phara McLachlan is the CEO of Natheava LLC, a management consulting firm specializing in IT and software asset management and advisory services.