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News: December 2000

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for December 2000

Paladyne and ecom Sign Merger Agreement

The companies say they'll offer unique eCRM capabilities.

Bill Bradley To Address Call Center & CRM Conference

The former U.S. senator and presidential candidate will deliver the keynote address at the 11th Annual Call Center & CRM Solutions …

Best Of 2000 In Online Customer Service

After a rough year, here's a look at the top performers of 2000.

DCI To Hold 8th Annual CRM Conference And Exposition

The IT conference producer says this will be the largest CRM event in the world.

SITEL Expands In Canada

The contact center firm is opening new call centers in Montreal, Quebec and St. Catharines, Ontario.

Energy Companies See Electronic Billing As An Effective CRM Tool

Competition and deregulation has made e-billing an increasingly popular CRM tool for customer attraction and retention.

Applied Predictive Technologies Launches Adaptive Marketing Suite

APT says the product predicts customer behavior for both online and brick-and-mortar businesses.

Study Sees Major Challenges Facing CRM Vendors

Doculabs' study claims that CRM providers remain challenged in integrating effective customer service applications.

SITEL and Tata International Joint Venture Completed

SITEL India says it will provide web-enabled technical support and customer care from India for English-speaking customers throughout the …

Cleartop In Partnerships With Small Business Service Providers

The customer service solution provider teams with GotMarketing.com, NetLedger, Rackspace and TeleBright.

Report: CRM Services Industry To Reach $19.9B by End of 2000

This is an increase of 28% over 1999 and spending on CRM initiatives is expected to double in the next 12 months, according to Gartner …

Customer Communication Is King

Managing Director of LaserCom to discuss the Age of CRM in webcast.

Delano and Braun Consulting Form Strategic Alliance

They plan to jointly deliver what they call comprehensive customer intelligence solutions.

Invensys CRM Launches Updated Suite Of Customer Relationship Management Software

The company claims CRM 4.2 will maximize sales and shorten the sales cycle.

Nextera Unveils Integrated CRM Strategy

The management consulting firm appoints a former Ernst & Young partner to spearhead new CRM solutions group.

Aspire Solutions, Firstwave Partner To Offer CRM Solution Through An ASP

Aspire will offer Firstwave's eCRM suite to businesses on a per user basis.

Broadbase Software Completes Acquisition of Servicesoft, Inc.

Broadbase says this makes them the leader in the eCRM market.

Torrent Introduces WebHouse For Processing, Analyzing Massive Volumes of Clickstream Data

The company says the CRM Solution integrates clickstream and transactional data to predict customer behavior and enhance customer …

Astute Releases New Modules For PowerCenter eCRM Solution

The new modules expand Internet and telephony capabilities that enhance the multi-channel customer contact management and reporting system.

Oracle Q2 Customer Additions Drive Growth In Applications And Database Software

Oracle registered strong revenue growth for its software in fiscal 2001. This was thanks, in part, to it's E-Business Suite, which includes …