News: December 2000
Paladyne and ecom Sign Merger Agreement
December 27, 2000The companies say they'll offer unique eCRM capabilities.
Bill Bradley To Address Call Center & CRM Conference
December 27, 2000The former U.S. senator and presidential candidate will deliver the keynote address at the 11th Annual Call Center & CRM Solutions Conference & Exposition.
Best Of 2000 In Online Customer Service
December 26, 2000After a rough year, here's a look at the top performers of 2000.
DCI To Hold 8th Annual CRM Conference And Exposition
December 22, 2000The IT conference producer says this will be the largest CRM event in the world.
SITEL Expands In Canada
December 22, 2000The contact center firm is opening new call centers in Montreal, Quebec and St. Catharines, Ontario.
Energy Companies See Electronic Billing As An Effective CRM Tool
December 21, 2000Competition and deregulation has made e-billing an increasingly popular CRM tool for customer attraction and retention.
Applied Predictive Technologies Launches Adaptive Marketing Suite
December 21, 2000APT says the product predicts customer behavior for both online and brick-and-mortar businesses.
Study Sees Major Challenges Facing CRM Vendors
December 21, 2000Doculabs' study claims that CRM providers remain challenged in integrating effective customer service applications.
SITEL and Tata International Joint Venture Completed
December 20, 2000SITEL India says it will provide web-enabled technical support and customer care from India for English-speaking customers throughout the world.
Cleartop In Partnerships With Small Business Service Providers
December 20, 2000The customer service solution provider teams with GotMarketing.com, NetLedger, Rackspace and TeleBright.
Report: CRM Services Industry To Reach $19.9B by End of 2000
December 20, 2000This is an increase of 28% over 1999 and spending on CRM initiatives is expected to double in the next 12 months, according to Gartner Dataquest.
Customer Communication Is King
December 19, 2000Managing Director of LaserCom to discuss the Age of CRM in webcast.
Delano and Braun Consulting Form Strategic Alliance
December 19, 2000They plan to jointly deliver what they call comprehensive customer intelligence solutions.
Invensys CRM Launches Updated Suite Of Customer Relationship Management Software
December 19, 2000The company claims CRM 4.2 will maximize sales and shorten the sales cycle.
Nextera Unveils Integrated CRM Strategy
December 19, 2000The management consulting firm appoints a former Ernst & Young partner to spearhead new CRM solutions group.
Aspire Solutions, Firstwave Partner To Offer CRM Solution Through An ASP
December 18, 2000Aspire will offer Firstwave's eCRM suite to businesses on a per user basis.
Broadbase Software Completes Acquisition of Servicesoft, Inc.
December 18, 2000Broadbase says this makes them the leader in the eCRM market.
Torrent Introduces WebHouse For Processing, Analyzing Massive Volumes of Clickstream Data
December 18, 2000The company says the CRM Solution integrates clickstream and transactional data to predict customer behavior and enhance customer profitability.
Astute Releases New Modules For PowerCenter eCRM Solution
December 15, 2000The new modules expand Internet and telephony capabilities that enhance the multi-channel customer contact management and reporting system.
Oracle Q2 Customer Additions Drive Growth In Applications And Database Software
December 15, 2000Oracle registered strong revenue growth for its software in fiscal 2001. This was thanks, in part, to it's E-Business Suite, which includes Oracle's CRM applications.
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