News: January 2001
E-C, Phone Home
January 31, 2001Today's No. 1 e-commerce peeve: why are there so very few telephone numbers on Web sites?
E-Tailers Get High Marks For Customer Service Over Holidays
January 31, 2001According to a survey, 74% of shoppers are very satisfied with recent online purchase experiences, yet order fulfillment and returns remain challenges.
Onyx, Microsoft Align On Industry-Specific CRM Solutions
January 30, 2001Microsoft says financial services is the first industry targeted.
Hyperion, IBM Partner To Provide E-Commerce Analysis
January 30, 2001Hyperion says their eCRM analysis applications integrated with IBM's WebSphere Commerce Suite will address the need for improved online customer relationships.
Xchange Delivers New Software Suite For CRM
January 29, 2001The company is calling Xchange 7 the "brains behind CRM".
BT Syncordia Solutions, ClientLogic Join Forces On eCRM in Europe
January 29, 2001The companies say they'll lead the way in e-CRM services throughout Europe.
Altitude Software, ClearCube Technology In Co-Marketing & Deployment Agreement
January 26, 2001Altitude says the management of eCRM software from a centralized site will offer stronger capabilities, rapid deployment and ease of use to call centers.
CRM To Lead Market For Analytical Applications
January 26, 2001International Data Corporation says this market will record revenues upwards of $2 billion by 2004.
CRM? First You Need To Have A Customer to Manage
January 25, 2001Putting the cart before the horse in CRM.
ePartners Launches Series of CRM Solution Comparison Seminars
January 25, 2001The seminars are to take place in 17 cities beginning February 6th.
Cambridge Technology Partners, Aspect Team On Automated Client Communication Solution
January 25, 2001The companies say the offering cultivates customer loyalty through all channels of communication.
Cap Gemini Ernst & Young Survey: Companies Lose By Not Tracking Customer Relationship Investments
January 24, 2001Cap Gemini Ernst & Young say the survey data helps them quickly introduce a new tool to market - The CRM Index.
HearMe CRM VoIP To Be Interoperable With Cisco Customer Contact Software Platform
January 24, 2001HearMe says this will offer new, efficient and cost-effective channels for increasing communication between customers and service agents.
eConvergent, eFORTIFY Form eCRM Alliance
January 23, 2001The companies say the alliance will provide companies with eCRM business solutions customized and integrated for individual organizations.
MicroStrategy CRM Applications Now Generally Available
January 23, 2001The company says the products will provide companies with a complete view of their customers.
netFuturi.com Launches eCRM Solution
January 19, 2001The company says its web-based software service will provide virtually instant CRM for small and medium sized businesses.
Sideware Launches Solution For Advanced Internet Customer Service
January 19, 2001The company says Enterprise Interaction Suite 3.0 will increase customer satisfaction by combining front-end Internet collaboration with back-end integration features.
Paradigm, CustomerLinx Forge CRM Alliance
January 18, 2001CustomerLinx says it has chosen Paradigm Direct to build and deliver integrated customer care service solutions for Fortune 1000 companies.
Cap Gemini Ernst & Young, Xchange Team On Total CRM Solutions
January 18, 2001Xchange says it has become a Preferred Partner for Cap Gemini Ernst & Young, who will train 150 consultants on implementing Xchange's software.
InstantService Adds Lipstream PC-To-Phone And Web Callback to Customer Care Offering
January 18, 2001InstantService says it can now deliver a powerful communications suite to businesses enabling any Internet consumer to talk live with phone based call center representatives.
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