News: February 2001
The State Of eCRM, Part I
February 28, 2001Today marks the debut of a new featured columnist for eCRMGuide. Arthur O'Connor is a senior manager in the financial services practice of KPMG Consulting specializing in customer-facing strategy as well as related architectural and organizational issues. An accomplished author, speaker and consultant, Arthur is one the country's leading experts in customer relationship management (CRM) and eCRM. In his first column, he'll discuss what he considers some of the key trends in the eCRM field.
Acxiom Leader: Successful Companies Must Forge Smart Alliances
February 27, 2001Charles D. Morgan says the "right combination of technologies is necessary to achieve true focus on customers."
vSente Formulates A Strategic CRM Methodology
February 26, 2001The company says FIRSTmaneuver is designed and written for CEOs, CIOs and CROs looking to implement a CRM initiative or improve an existing one.
QUIQ, Quaero Announce Strategic Partnership
February 26, 2001The companies say their alliance will open new channels for mass collaborative customer service.
Company Offers Free, Online CRM Audit
February 26, 2001Norkom Technologies says its test offers organizations the opportunity to discover whether or not they're ready for customer relationship management.
eCRM Spring 2001 Conference and Exhibition Highlights Announced
February 23, 2001The March 13-16 conference will be co-located with Internet World Spring at the Los Angeles Convention Center.
Study: Consumers Saying 'No Thanks' To Relationships With Brands
February 22, 2001Impiric says performance problems and poor treatment are to blame.
Interaction = Satisfaction
February 21, 2001Implementing live online chat can increase sales and satisfaction as it positions you ahead of the competition.
Motive, Syntel Team For Online Customer Care Solutions
February 21, 2001The companies say their partnership will deliver high-performance online services to Fortune 1000 customers.
Hyperion Enhances eCRM Analysis Applications
February 20, 2001The business analysis application software developer says the new versions further address the eCRM industry's push for integrated analysis across all customer touch points.
Chordiant Introduces Unified Rules For CRM
February 20, 2001The company says the product will enable consistent business policies across multiple channels.
ISM Selects 2001 Top 15 CRM Software Packages
February 15, 2001The company presented the CRM industry software "Oscars" at the DCI CRM Conference & Exposition in Chicago.
Matrix Technology, Urban Science Form CRM Analytics Software Alliance
February 15, 2001The firms say the alliance will provide clients with a complete marketing automation solution from the customer analytics to the customer touch-points.
Wheelhouse, E.piphany To Host CRM Seminar Series
February 15, 2001The three-city seminars will be held to discuss how companies deploy CRM systems to better understand their customers.
Report: Bank On IT For Improvements In CRM
February 14, 2001Best Practices LLC says companies that ignore IT's increasing role in CRM will allow competitors to erode their customer bases via those tools.
The New Pastime Of Promotion Surfing
February 13, 2001In a recent online marketing survey, 62% of respondents said they access the Internet to specifically look for special offers or promotions.
Oracle Unveils Support.Oracle.com
February 13, 2001The company says the offering will make it easy to set up and operate a global customer care system.
'Active Sales Assistant' Said To Increase E-Tail Conversion Rate
February 12, 2001Active Decisions says the solution helps consumers decide what to buy in over 120 product categories.
Personalization Summit Coming To New York
February 12, 2001Personalization, CRM, and Infrastructure experts converge to evaluate the best solutions for companies competing in today's economy.
Pitney Bowes Study: Businesses Can Benefit From Customer-Controlled Communications
February 7, 2001Giving customers the ability to choose the time, place and channel of contact could help companies developing lasting and profitable customer relationships, according to the study.
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