Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for February 2001

The State Of eCRM, Part I

Today marks the debut of a new featured columnist for eCRMGuide. Arthur O'Connor is a senior manager in the financial services practice of …

Acxiom Leader: Successful Companies Must Forge Smart Alliances

Charles D. Morgan says the "right combination of technologies is necessary to achieve true focus on customers."

vSente Formulates A Strategic CRM Methodology

The company says FIRSTmaneuver is designed and written for CEOs, CIOs and CROs looking to implement a CRM initiative or improve an existing …

QUIQ, Quaero Announce Strategic Partnership

The companies say their alliance will open new channels for mass collaborative customer service.

Company Offers Free, Online CRM Audit

Norkom Technologies says its test offers organizations the opportunity to discover whether or not they're ready for customer relationship …

eCRM Spring 2001 Conference and Exhibition Highlights Announced

The March 13-16 conference will be co-located with Internet World Spring at the Los Angeles Convention Center.

Study: Consumers Saying 'No Thanks' To Relationships With Brands

Impiric says performance problems and poor treatment are to blame.

Interaction = Satisfaction

Implementing live online chat can increase sales and satisfaction as it positions you ahead of the competition.

Motive, Syntel Team For Online Customer Care Solutions

The companies say their partnership will deliver high-performance online services to Fortune 1000 customers.

Hyperion Enhances eCRM Analysis Applications

The business analysis application software developer says the new versions further address the eCRM industry's push for integrated analysis …

Chordiant Introduces Unified Rules For CRM

The company says the product will enable consistent business policies across multiple channels.

ISM Selects 2001 Top 15 CRM Software Packages

The company presented the CRM industry software "Oscars" at the DCI CRM Conference & Exposition in Chicago.

Matrix Technology, Urban Science Form CRM Analytics Software Alliance

The firms say the alliance will provide clients with a complete marketing automation solution from the customer analytics to the customer …

Wheelhouse, E.piphany To Host CRM Seminar Series

The three-city seminars will be held to discuss how companies deploy CRM systems to better understand their customers.

Report: Bank On IT For Improvements In CRM

Best Practices LLC says companies that ignore IT's increasing role in CRM will allow competitors to erode their customer bases via those …

The New Pastime Of Promotion Surfing

In a recent online marketing survey, 62% of respondents said they access the Internet to specifically look for special offers or promotions.

Oracle Unveils Support.Oracle.com

The company says the offering will make it easy to set up and operate a global customer care system.

'Active Sales Assistant' Said To Increase E-Tail Conversion Rate

Active Decisions says the solution helps consumers decide what to buy in over 120 product categories.

Personalization Summit Coming To New York

Personalization, CRM, and Infrastructure experts converge to evaluate the best solutions for companies competing in today's economy.

Pitney Bowes Study: Businesses Can Benefit From Customer-Controlled Communications

Giving customers the ability to choose the time, place and channel of contact could help companies developing lasting and profitable …