News: April 2001
Cognos and lebensart technology Cater to Hospitality Industry
April 30, 2001Cognos, a leader in business intelligence, and Arizona-based lebensart technology to deliver ASP-based customer centric solutions which increase return-on-investment, customer acquisition, and response rates.
The Latest Gossip on Vignette and E! Online
April 30, 2001The content management supplier and the entertainment news and celebrity gossip Web site take starring roles.
E-Mail Drops the Ball as a Customer Service Tool
April 30, 2001Poor e-mail customer service is driving up the costs of customer service for companies and is alienating customers, according to research by Jupiter. And for once, the online retailers aren't entirely to blame.
eSupportNow Brings its eSP Platform to FairMarket
April 30, 2001The implementation of a hosted e-mail response solution provided by eSupportNow's eSP Platform will allow for a centralized and prioritized knowledgebase with integrated business rules for FairMarket's clients.
The ABCs of CRM: One Size Does Not Fit All
April 30, 2001Numerous factors go into a successful corporate deployment of a customer relationship management suite of applications, according to newest InfoWorld survey.
A Chat with a Virtual Customer Service Rep
April 27, 2001How far are we from bots that are absolutely indistinguishable from human sales clerks?
Cross-Channel CRM Continuity
April 27, 2001Some common mistakes that businesses make when their customer service isn't integrated across all channels and how to avoid them.
Questions for Drew Bartkiewicz, Broadvision, Inc.
April 26, 2001The VP with the company's industry solutions group talks about his checklist for return sales with e-commerce plays.
Sun and PeopleSoft Partner on CRM
April 26, 2001Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the communications and brokerage industries.
CRM Helper
April 26, 2001Quaero CM Advisor™, a three-week campaign management software selection service, enables marketing and technology executives to make efficient and informed decisions before heavily investing in campaign management tools.
Onyx Debuts New Platform
April 26, 2001New XML-based application server speeds deployment of CRM solutions.
Oracle's Innovation Allows for Global CRM in 90 Days
April 25, 2001In a press conference titled, "Winning the War on Complexity" Oracle's Larry Ellison outlined the needs for infrastructure simplification to achieve maximum return on investment.
Financial Institutions Bank on eCRM Solutions from eSupportNow
April 24, 2001eSupportNow's Retail Banking Solutions will enable retail financial institutions to establish, maintain and maximize long-term profitable relationships with consumer and small business customers who utilize the Internet.
In Depth: Customer Service and the Cone of Silence
April 24, 2001Just one awful e-commerce experience can thoroughly poison those who don't yet have a computer and have never personally executed an e-commerce transaction, but who had wanted to do so.
Jeff McDermott Addresses Venture Capitalists
April 24, 2001CustomerLinx Corp. president and CEO speaks at annual Harvard Business School Club of Atlanta New Economy Conference
Know Your Customers
April 23, 2001Determining the unique path that every visitor takes to your door will help you to continually refine your marketing programs to target the proper audience.
BEA Teams with Peppers and Rogers Group for CRM Strategy Workshop
April 23, 2001The five-day executive-level program is designed to assist BEA customers in jumpstarting their customer relationship management objectives.
Onyx, AvantGo Ally On Mobile CRM
April 23, 2001Two well-known players in the mobile information sector Monday announced an alliance to tap into the growing mobile customer relationship management (mCRM).
Microsoft Reports Revenues, Focuses on CRM
April 20, 2001According to Microsoft CFO John Connors, the results were strong across all businesses and came in a little better than company executives expected...
NetLedger Moves Beyond Accounting
April 20, 2001New NetLedger 1 System offers one integrated application with accounting, payroll, online bill paying, Web store, CRM, HR and customer support.
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