Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2001

Interactive Services

May 31, 2001

Provided they are correctly handled, online communities can draw customers, enhance a site's profits and drive e-commerce.

Corechange Picks President

May 31, 2001

The Boston maker of software that helps business share online information with employees, customers and suppliers, elevates its COO/CFO.

Michaels New CFO at CustomerLinx

May 31, 2001

Assignment is to guide CRM firm through future growth.

Experian� Launches Truvue^SM

May 30, 2001

The worldwide information solutions company releases its own customer data integration system.

Neuroweb Forms e-CRM Alliance With ATG

May 30, 2001

Malaysian e-business consulting firm confident that alliance will drive 35-45 percent of revenues this year despite slowing economy.

Sitara Networks To Set Up Regional Service Support Center

May 30, 2001

QoS networking products provider appoints customer/technical support veteran to head Singapore-based service center.

How to Pick and Use the Right Metrics for CRM, Part II

May 30, 2001

eCRM expert Arthur O'Connor concludes his discussion on measuring the economic return of CRM implementation.

Most CRM Projects Remain in Planning Phase

May 29, 2001

CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute …

It Takes a Community

May 29, 2001

Compaq adds a community support forum to take advantage of the interactive nature of the Internet.

Unisa to offer Practical CRM Instruction

May 29, 2001

The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.

CRM Spending Skyrockets

May 29, 2001

E-businesses' push to connect more effectively with their customers will continue to drive robust spending on customer relationship …

Stream Promotes Executive

May 29, 2001

The Canton, Mass., provider of call center outsourcing services, elevates a member of its management team to senior v.p. of North American …

Participation Has Rewards

May 25, 2001

Best Practices, LLC is offering free white papers from its Customer Relationship Management (CRM) research for prospective sponsors of the …

Get Personal With Your Customers

May 25, 2001

You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …

New CFO Named Before Kana/Broadbase Merger

May 25, 2001

In anticipation of a Kana and Broadbase Software merger, Brett White will be handling the number crunching for the combined company.

Online edu-Incentives

May 24, 2001

According to Eduventures.com, offering free Web-based education can drive online sales -- they maintain that education is never out of …

TeaLeaf Looks into the Future with New CEO

May 24, 2001

TealLeaf Asks Jeeves for their former executive vice president, Frank Vaculin.

Points for Loyalty

May 24, 2001

Why rely on some rewards portal when you can start your own incentive program for loyal customers?

PeopleSoft and Lotus Share Their Knowledge Products

May 23, 2001

Deal spreads the wealth of Lotus' Knowledge Management products with PeopleSoft's Enterprise Service Automation (ESA).

Get an A in eCRM

May 23, 2001

With the addition of a new certificate program for the Fall, the "e" in eCRM could stand for "education" at Cal State Fullerton.