News: May 2001
Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for May 2001
Interactive Services
May 31, 2001Provided they are correctly handled, online communities can draw customers, enhance a site's profits and drive e-commerce.
Corechange Picks President
May 31, 2001The Boston maker of software that helps business share online information with employees, customers and suppliers, elevates its COO/CFO.
Michaels New CFO at CustomerLinx
May 31, 2001Assignment is to guide CRM firm through future growth.
Experian� Launches TruvueSM
May 30, 2001The worldwide information solutions company releases its own customer data integration system.
Neuroweb Forms e-CRM Alliance With ATG
May 30, 2001Malaysian e-business consulting firm confident that alliance will drive 35-45 percent of revenues this year despite slowing economy.
Sitara Networks To Set Up Regional Service Support Center
May 30, 2001QoS networking products provider appoints customer/technical support veteran to head Singapore-based service center.
How to Pick and Use the Right Metrics for CRM, Part II
May 30, 2001eCRM expert Arthur O'Connor concludes his discussion on measuring the economic return of CRM implementation.
Most CRM Projects Remain in Planning Phase
May 29, 2001CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute …
It Takes a Community
May 29, 2001Compaq adds a community support forum to take advantage of the interactive nature of the Internet.
Unisa to offer Practical CRM Instruction
May 29, 2001The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.
CRM Spending Skyrockets
May 29, 2001E-businesses' push to connect more effectively with their customers will continue to drive robust spending on customer relationship …
Stream Promotes Executive
May 29, 2001The Canton, Mass., provider of call center outsourcing services, elevates a member of its management team to senior v.p. of North American …
Participation Has Rewards
May 25, 2001Best Practices, LLC is offering free white papers from its Customer Relationship Management (CRM) research for prospective sponsors of the …
Get Personal With Your Customers
May 25, 2001You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …
New CFO Named Before Kana/Broadbase Merger
May 25, 2001In anticipation of a Kana and Broadbase Software merger, Brett White will be handling the number crunching for the combined company.
Online edu-Incentives
May 24, 2001According to Eduventures.com, offering free Web-based education can drive online sales -- they maintain that education is never out of …
TeaLeaf Looks into the Future with New CEO
May 24, 2001TealLeaf Asks Jeeves for their former executive vice president, Frank Vaculin.
Points for Loyalty
May 24, 2001Why rely on some rewards portal when you can start your own incentive program for loyal customers?
PeopleSoft and Lotus Share Their Knowledge Products
May 23, 2001Deal spreads the wealth of Lotus' Knowledge Management products with PeopleSoft's Enterprise Service Automation (ESA).
Get an A in eCRM
May 23, 2001With the addition of a new certificate program for the Fall, the "e" in eCRM could stand for "education" at Cal State Fullerton.