News: June 2001
Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for June 2001
Homesteader's Feedback Keeps Site Nearly Free
Menlo Park-based free Web page host settles on low prices after members respond to CEO's letter notifying customers the company would begin …
IBM Sides with Sideware
The two companies collaborate on an easily deployed and scalable CRM solution designed to assist companies of all sizes and government …
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
People don't abandon shopping carts without a good reason. And the phenomenon of the abandoned shopping cart -- this blight upon the …
The Return of Snail Mail
Direct mail has been determined to be the most effective method for reaching customers, according to a collaborative survey released by …
Siebel and Experian Join Forces
Siebel Systems, an e-business applications provider, and information-solutions company Experian, have joined efforts to produce an …
LivePerson Expands Real-Time CRM
The online communications enabler has released LivePerson Exchange — a suite of four major customer relationship management (CRM) …
The Short Ugly Truth About CRM
Today's full-blown e-CRM systems go way beyond communicating and monitoring. They initiate a series of customer-service actions …
Getting Your House in Order
eCRM expert Arthur O'Connor looks at tangled CRM infrastructures, resulting in "heterogeneous computing environments."
Jupiter Predicts Rise in CRM Spending
Research from Internet analysts Jupiter Media Metrix reveals that 74 percent of businesses will spend more money on CRM infrastructure in …
BBDO InterOne Believes in Magic
One of Germany's leading advertising agencies will deploy Magic eService to provide itself and its customers with totally Web-enabled …
CRM Investments Coming to the Rescue
The number of individuals seeking online customer service will jump from 33 million in 2001 to 67 million in 2005, according to Jupiter …
InstantService Recognized
The live chat ASP gets a "Product of the Year 2000" award from Customer Inter@ction SolutionsTM magazine.
Self-Serve CRM
A report from Frost & Sullivan focuses on the self-service aspect of CRM since rising costs may present future challenges for contact …
DMA Utilizes eStara for Members
Nation's largest interactive marketing organization to deliver voice over the Web with eStara solution.
Watch Hill Spies First Round
The Providence, R.I., CRM consulting firm raises $3 million from Ascent Venture Partners of Boston.
Magazine Celebrates 20th Year, First Conference
Customer Inter@ction Solutions Magazine will launch their first annual Customer Inter@ction SolutionsTM (CIS) Conference and Expo in …
Net-Native and Loving It
CRM software vendor Onyx was writing XML software two years ago, when writing XML software wasn't cool. That early commitment to Web-based …
Study: E-Mail Marketing to Take Off
Aberdeen Group predicts that hosted ASP solutions will continue to boom through 2002, while CRM applications will grow in prominence to …
SmartDeliverySM Alerts Travelocity Members
Electronic messaging service from Centerpost delivers critical travel information via wireless devices to Travelocity's registered members.
Q&A with Ian Tavener
Xchange's Vice President, Asia Pacific, shares some insight with internet.com.