News: June 2001
Homesteader's Feedback Keeps Site Nearly Free
June 29, 2001Menlo Park-based free Web page host settles on low prices after members respond to CEO's letter notifying customers the company would begin charging for some of its services.
IBM Sides with Sideware
June 29, 2001The two companies collaborate on an easily deployed and scalable CRM solution designed to assist companies of all sizes and government agencies.
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
June 29, 2001People don't abandon shopping carts without a good reason. And the phenomenon of the abandoned shopping cart -- this blight upon the Internet retail landscape -- is not merely a wayward hobby, Internet prank or something hackers do in their down time. These are real shoppers, potential customers with products in hand, evaporating before your very eyes.
The Return of Snail Mail
June 28, 2001Direct mail has been determined to be the most effective method for reaching customers, according to a collaborative survey released by Pitney Bowes and management consulting firm Peppers and Rogers Group.
Siebel and Experian Join Forces
June 28, 2001Siebel Systems, an e-business applications provider, and information-solutions company Experian, have joined efforts to produce an integrated suite that will reveal a real-time comprehensive view of customers.
LivePerson Expands Real-Time CRM
June 28, 2001The online communications enabler has released LivePerson Exchange — a suite of four major customer relationship management (CRM) components that build upon LivePerson Corporate.
The Short Ugly Truth About CRM
June 28, 2001Today's full-blown e-CRM systems go way beyond communicating and monitoring. They initiate a series of customer-service actions automatically. So why do e-marketers find their customers defecting to competitors?
Getting Your House in Order
June 27, 2001eCRM expert Arthur O'Connor looks at tangled CRM infrastructures, resulting in "heterogeneous computing environments."
Jupiter Predicts Rise in CRM Spending
June 27, 2001Research from Internet analysts Jupiter Media Metrix reveals that 74 percent of businesses will spend more money on CRM infrastructure in 2001 than they did in 2000 — most increasing spending by 25 to 50 percent.
BBDO InterOne Believes in Magic
June 27, 2001One of Germany's leading advertising agencies will deploy Magic eService to provide itself and its customers with totally Web-enabled service centers and to supply additional support to its international accounts.
CRM Investments Coming to the Rescue
June 26, 2001The number of individuals seeking online customer service will jump from 33 million in 2001 to 67 million in 2005, according to Jupiter Media Metrix, but companies seem willing to invest the money needed to meet the demand.
InstantService Recognized
June 26, 2001The live chat ASP gets a "Product of the Year 2000" award from Customer Inter@ction SolutionsTM magazine.
Self-Serve CRM
June 26, 2001A report from Frost & Sullivan focuses on the self-service aspect of CRM since rising costs may present future challenges for contact centers.
DMA Utilizes eStara for Members
June 26, 2001Nation's largest interactive marketing organization to deliver voice over the Web with eStara solution.
Watch Hill Spies First Round
June 26, 2001The Providence, R.I., CRM consulting firm raises $3 million from Ascent Venture Partners of Boston.
Magazine Celebrates 20th Year, First Conference
June 25, 2001Customer Inter@ction Solutions Magazine will launch their first annual Customer Inter@ction SolutionsTM (CIS) Conference and Expo in Atlanta, coinciding with the magazine's 20th anniversary.
Net-Native and Loving It
June 25, 2001CRM software vendor Onyx was writing XML software two years ago, when writing XML software wasn't cool. That early commitment to Web-based applications has earned the PeopleSoft rival a spot on the ASPnews Top 20 list.
Study: E-Mail Marketing to Take Off
June 22, 2001Aberdeen Group predicts that hosted ASP solutions will continue to boom through 2002, while CRM applications will grow in prominence to threaten the market position of customer acquisition products.
SmartDeliverySM Alerts Travelocity Members
June 22, 2001Electronic messaging service from Centerpost delivers critical travel information via wireless devices to Travelocity's registered members.
Q&A with Ian Tavener
June 22, 2001Xchange's Vice President, Asia Pacific, shares some insight with internet.com.
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