News: July 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for July 2001

Opodo, the site formerly known as Online Travel Portal Limited, will use BroadVision® e-business applications, such as BroadVision …

Interactive entertainment company Nintendo of America, Inc. has selected the CRM solution from Infinium to drive its Retail Marketing …

E3 -- eGain eService Enterprise -- is a tool for phone-based call centers to enhance productivity and evolve into multi-channel …

Pets.com: Gone to the big kennel in the sky. Priceline.com: Hung out to dry. The list goes on. Don't want your name on it? Then embrace CRM. …

TruePoints launches turnkey marketing tools designed for customization and integration with a brand's existing online and offline efforts …

Aspen customers gain access to integration and suites of software as a service at a predictable price.

CRM technology is only an enabler. The biggest challenge for companies in the New Economy is to foster a customer service culture across the …

If you live in Southern California and you recently received a "thank you" note from your automotive repair shop, CustomerLink may have had …

Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately $30.6 billion in …

New application allows for live, online customer support over any type of Internet connection.

Daleen Technologies joins the Oracle Partner Program, integrating its comprehensive billing functionalities with the CRM applications of the …

Supply chain management firm will integrate SpaceWorks' order transaction engine with its own products.

e-centives promises clients will pay only when their campaigns succeed.

Prodded by poor Q2 results, the Cambridge CRM software maker will lay off 43 employees, or 19 percent of its staff. It's the second round of …

The Boston CRM software firm taps a 20-year industry vet to lead its daily operations.

The global communications company signs a 4-year deal with ICT GROUP for contact center assistance.

eCRM expert Arthur O'Connor concludes his series on evaluating and measuring customer lifetime value (CLV).

Delta Air Lines has introduced its Santiago, Chile-based Latin America Contact Center (LACC) that will allow for reservations calls from …

Using 2Scoot's back-end technology, customers point phones at register and are automatically billed.

According to a white paper titled, "The Insider's Guide to Customer Service on the Web," companies that don't develop effective customer …