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News: September 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2001

I Have a Dream: CRM on a Personal Level

After fending off an aggressive attack by the Nimda virus, Alexis Gutzman discusses her must-have features list for the ultimate personal …

Banter Updates Its Natural Language For Apps

San Francisco-based company releases v 5.0 of its Relationship Modeling Engine (RME) to help automate high volumes of inquiries through …

Roundarch Collaborates with Broadvision

The customer relationship solution providers will collaborate to expand BroadVision's Solution Value Proposition (SVP) program. SVP helps …

Audiopoint Partners With NetBase

Firms provide first speech-enabled time and attendance tracking system.

Centerpost Snags $12.5 for Messaging Services

The new money comes on the heels of recently announced agreements with United Airlines and Travelocity.com to provide both the airline …

CRM, Yes, But Don't Forget to MRC

If you want to get it right, you need to follow not CRM, but MRC: Manage your e-business correctly so that you can establish a relationship …

eGain Appoints Thai Distributor

Datapro Computer Systems to provide localization, consulting, implementation, support services for eGain eService Enterprise (E3) Web-based …

Salesforce.com Introduces New CRM Features

Global Customer Relationship Management gets a makeover by San Francisco's Salesforce.com.

Microsoft Signs on Quaero as Partner

CRM solution provider Quaero LLC has been added to the roster of Microsoft's Certified Partner Program and was chosen for proficiency on the …

A Week of Recognition

Customer service representatives, who are often on the receiving end of consumer dissatisfaction, now get the respect they deserve. …

Telematics as CRM Tool

GartnerG2, a research division of advisory firm Gartner, Inc, released a new report, "Telematics Services: An Audience Builder, Not a …

Self-Help Upgrade Released

Montana-based CRM solutions provider RightNow Technologies has released version 5.0 of its flagship application, Web eService Center. The …

Jeeves Solutions Unveils JeevesOne

The question and answer search engine looks to expand its horizons with the launch of its new combo ASP and CRM tool.

The Business of Customer Intelligence

Speakers from Business Objects, a Business Intelligence (BI) solutions provider, discussed the importance of Customer Intelligence (CI) in …

MicroStrategy Delivers to Bonlac Foods

Australia's Bonlac chooses MicroStrategy to improve the delivery of business information to its users.

Banter Hosts Webinar

The San Francisco-based developer of intelligent communication technologies will present an online seminar entitled, "Taking CRM to the Next …

MicroStrategy in Blockbuster Deal

Blockbuster Video in the U.K. will use MicroStrategy to drive its customer-insight initiatives.

Oracle Wins Wells Fargo, Asian Supplies Firm

Oracles partners with Wells Fargo to enhance procurement solution, while E-Business Suite lands Asian customer.

Must Haves vs. What's Nice to Have for CRM Project Management, Part I

In order to provide some real-world experience and common sense to CRM project management theory, Arthur O'Connor offers his opinion of what …

Akamai Selects Callbutton to Increase Sales

Advanced Web interactive technology bridges gap between online customers and offline sales support.