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News: October 2001

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for October 2001

A Quick Start to Self Help

October 31, 2001

Banter's QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an automatic reply function on Web sites.

Personalization Vs. Privacy Debate Heating Up

October 31, 2001

A face-off between privacy advocates and mass marketers is expected to come to a head at upcoming content networking event in San Jose.

Taking the Pledge for CRM Success, Part I

October 31, 2001

If you're serious about implementing a CRM strategy, you'll have to take Arthur O'Connor's three-point pledge. This article discusses the …

Leverance Makes a LEAP

October 30, 2001

The natural language processing provider unveiled its new Language Enabling Application Platform (LEAP) — a customizable …

Return Path, Veripost Merge

October 30, 2001

The two will combine to tackle the nascent e-mail change of address space.

I'd Rather Ask for Forgiveness Than for Permission

October 30, 2001

As we become more experienced online, the tendency to opt out increases and to opt in decreases. Pity the new marketer on the block trying …

Oracle Manages More Business Processes

October 30, 2001

Moving away from maintaining its NetLedger brand, Oracle Small Business Suite adds new capabilities including Sales Force Automation and …

Case Study: Hospital's Prescription: A Dose of Database Software

October 29, 2001

A Boston-based hospital group realizes that patients are customers too. They successfully implemented technology designed to eliminate …

iPhrase Talks Up LexisNexis Deal

October 29, 2001

The Cambridge, Mass., maker of of software allowing users to pose questions in plain English, expands its relationship with the Dayton, …

SPSS Pays $44M for NetGenesis

October 29, 2001

The Chicago maker of data mining software buys the Cambridge, Mass., maker of customer relationship management software in an all stock …

Group 1 to Acquire Vision-R eTechnologies

October 29, 2001

CRM firm to add digital archiving and retrieval to DOC1 customer communications management suite.

Onyx and Avanade Buy a House

October 26, 2001

The two early adopters of the Microsoft® .NET My Services program will collaborate on a number of .NET initiatives and have already …

Measurement Made Simple

October 26, 2001

Analyzing data isn't difficult. Just ask Mr. Troutman, Dev's seventh-grade gym teacher.

Blue Martini Down Under

October 25, 2001

Australia's leading wholesaler of grocery, general merchandise, liquor and tobacco, Metcash Trading Limited Australasia, has chosen Blue …

Europeans Increase Investment in Business Intelligence Apps

October 25, 2001

Vendors of business intelligence applications stand to gain a sizable share of the European corporate wallet in the coming years, …

Avaya-Accenture Alliance

October 25, 2001

Corporate networking provider, consulting services firm join forces to deliver CRM solution designed to help enterprises increase …

When Vendors Turn Vicious

October 25, 2001

Company after company seems to be reacting to hard times by squeezing its customers and ignoring the synergy that's always linked …

Performance Monitoring

October 24, 2001

New tool acts as an invaluable CRM agent as it checks for shopping cart and transaction failures.

Windy City Gets BroadVision

October 24, 2001

The Silicon Valley-based company's suite of enterprise self-service applications will be used to standardize the City of Chicago's …

Interliant Tracks Web Visitors, Helps MIT

October 24, 2001

New tracking and reporting service helps Interliant's hosted Domino customers while management solution provides software for MIT …