News: November 2001
Win Some, Lose Some: Gains and Losses in Customer Service
November 30, 2001The battle for acceptable levels of service between consumers and companies is a long and never-ending one.
Kana Secures Additional Cash
November 30, 2001The maker of customer relationship management software with a major presence in Manchester, N.H., raises $55 million in financing.
Asked and Answered
November 30, 2001Getting customers involved through interactive elements is an effective method for cultivating relationships while also garnering critical feedback from your visitors.
Oracle's 11i Picking Up After a Slow Start
November 30, 2001Oracle's 11i E-Business Suite has taken awhile to gel with prospective customers but it's finally starting to gain popularity.
Gazelle Gets Green
November 30, 2001The Newton, Mass., provider of customer relationship management software for restaurants, has raised $3.25 million in VC financing.
Unisys Partners With J.D. Edwards
November 29, 2001The two firms ally to deliver collaborative commerce applications for Microsoft and Intel-based systems.
The Only Way Is Up
November 29, 2001A new Aberdeen Group report predicts that CRM revenues will increase at a compound annual growth rate (CAGR) of 19.9 percent over the next five years — from $13.45 billion in 2001 to $27.76 billion in 2005.
Taking the Pledge for CRM Success, Part III
November 28, 2001In this final installment of an open letter to executives who are struggling with CRM implementation, Arthur O'Connor outlines the third point: teamwork and commitment are mandatory for achieving CRM success.
Personify, Angara Merge, Land Funds
November 28, 2001The two firms look to become one source for automated ad targeting.
USA Today Chooses Salesforce.com For CRM
November 27, 2001Salesforce.com adds another media customer as one of the nation largest newspapers deploys its online Customer Relationship Management solution for support across global offices.
CRM Crystal Ball
November 27, 2001"Top CRM Trends for 2002" outlines what Braun Consulting believes are the 11 most important elements based on the current economic environment and the industry momentum carrying into the latter part of 2001.
Customer Relationship Management Goes Mobile
November 27, 2001It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your company's needs and look beyond the hype.
CRM Gets Lift from Financial Sector
November 26, 2001Investment in customer relationship management technologies by retail financial institutions will drive healthy growth of these tools through 2005, according to research from TowerGroup.
How Salespeople Can Improve Value
November 26, 2001My last column solicited suggestions for a new data analytics acronym. I got enthusiastic responses. One was suggested by Michael DesRochers, CEO of MicroArts. He and his firm use "BRM" for "basic relationship management."
See and Say CRM
November 26, 2001Eyretel, a supplier of customer contact recording and analysis solutions, has applied its expertise to call centers with a product that enables management to analyze recordings of customer calls through natural language speech recognition technology.
Applix Seeks Customers in Asia
November 26, 2001The Westborough, Mass., CRM software maker releases versions of its product in Japanese, Korean and Chinese to serve companies that are based in, or have significant operations, in Asia.
Microsoft Recognizes Outtask
November 26, 2001Alexandria, Va.-based ASP receives Great Plains ASP Momentum Award.
Avoiding the Lime Green Mistake
November 21, 2001Andrea Maywhort of Truis Corporation discusses the different, but equally important, aspects of customer intelligence and customer data, and how interpreting facts from figures impacts the big CRM picture.
E-Tailers Try to Master the Customer Service Thing
November 20, 2001Thirty-five percent of all Americans report being very satisfied with their online holiday shopping experience, which is better than years past, but also leaves room for improvement.
Some Cable Customers Left In the Dark
November 20, 2001Despite actions by many of the nation's top cable providers, some consumer's aren't getting word of the many changes affecting the industry -- word that affects who their provider is and if they will even have one down the road.
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