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News: January 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for January 2002

Affordable CRM Solutions Reach the Mid-Market

January 31, 2002

In the past costly CRM software was exclusively the domain of large affluent corporations -- now all that seems to have changed.

Not Enough e-Businesses are Customer-Orientated

January 31, 2002

Online service and support structures are apparently still taking a backseat as companies struggle to come to terms with the Web.

Privacy Groups Create E-mail Seal Program

January 31, 2002

UPDATE: If successful, a self-regulatory move by the industry that aims to curb spam would have major ramifications for ISPs, consumers and …

Case Study: Connecting Students, Teachers, Parents, and Librarians With bigchalk's Timely Newsletters

January 30, 2002

Educational information provider creates efficient, high-performance email delivery system with BoldFish's technology.

CRM Consolidation: Pegasystems Buys 1mind

January 30, 2002

The Cambridge, Mass., firm will pay $3.6 million in stock for the technology and customers of its Concord, N.H., rival.

Consumers Accept, Welcome Mobile Marketing

January 30, 2002

A Nokia-funded study finds that 88 percent of those surveyed would be receptive to certain types of marketing messages on their cell phones.

Serving Customers Online

January 30, 2002

Most companies with online presences perform dismally when it comes to dealing with customer inquiries. But it doesn't have to be that way.

Pepsi and M&M's Launch Web Polls

January 29, 2002

High profile efforts -- involving Britney Spears and the Super Bowl on one hand, and a 78-country advertising campaign on another -- aim to …

WSJ.com Explores New Products, Fees

January 28, 2002

Visitors to the revamped Wall Street Journal Online encountered a host of glitches, though executives promise new features, ad products, and …

Siemens, Staffware Unite To Streamline Healthcare

January 28, 2002

In a move to help develop its Soarian technology, Siemens Medical Solutions partners with Staffware plc. to better manage the delivery of …

Despite Banks' IT Spending, Productivity Gains Lacking

January 28, 2002

A McKinsey & Co. report finds that amid heavy spending on CRM and other service-oriented projects, banks' productivity growth rates …

SMBs Could Drive Software Market

January 28, 2002

Small and medium-sized businesses could be a major force in the software market, according to Jupiter Media Metrix, which expects financial …

Salesforce.com Inks Biometrics Firm

January 28, 2002

Identix Inc. deploys Salesforce.com's CRM solution to aid its acquisition of new business from security-conscious organizations.

Responsys Buys NetAcumen

January 25, 2002

The e-mail and Web site marketer plans to add site traffic analysis to its services, with an eye to building better profiles.

Dealing With Over-Saturated Consumers

January 25, 2002

If online marketing efforts aren't having the desired effect then chances are you've bored or upset your potential customers.

PeopleSoft To Purchase All Of Momentum

January 25, 2002

Pleasanton, Calif.-based business software maker keeps on moving and will spend $90 million to own the company outright instead of …

Siebel Reports Positive Q4

January 24, 2002

With the successful release of Siebel 7, it upgraded ebusiness application suite, Siebel Systems reports increased earnings for the fourth …

BT Ignite Upgrades SLAs

January 24, 2002

Moving above and beyond traditional Service Level Agreements, BT Ignite Content Hosting introduces a three-tiered system for its customer …

D.C. to Host First Data Mining Summit

January 24, 2002

Current and future data mining trends to be explored at SPSS Inc. conference.

Blue Martini Mixes Up A New CFO

January 23, 2002

Former company vice president of corporate development Robert Cell gets the nod and the promotion to the CRM-maker's top financial post.