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News: April 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for April 2002

France Telecom Taps ATG's CRM Portal

The French telecommunications giant will use ATG's Enterprise Commerce and Portal Suite to sell mobile phones and service subscriptions.

Salesforce.com Is Always Just an Email Away

Dejima Direct SFA uses natural language technology to provide real-time access to salesforce.com applications from any device — all you …

Customer Service Gains a M.O.M's Touch

LivePerson launches a new product that lets e-tailers sell to customers through IM-type services and marketing/sales tools.

Citizens Banks on EMC

With new security threats emerging daily, the Providence, R.I., financial services giant expands its relationship with the Hopkinton, Mass., …

EPIC FastForward

It's not enough to launch an e-store and wait for shoppers to empty your shelves. Once you've brought buyers in the door it takes effort to …

Hollings Wants Consumers to Opt-In to Online Privacy

Proposed bill would require online advertisers and businesses to get user permission before sharing sensitive information with third parties.

Curing Corporate Schizophrenia, Part 2

In the first part of this two-part series, we looked at Corporate Schizophrenia -- the bizarre disease that causes companies to spend a …

170 Systems Tallies $14M

The Cambridge, Mass., maker of business process management software raises first-round financing for expansion and sales and marketing.

Designing a "My" Area

So many sites have 'my' areas, whether they are as robust as a 'My Yahoo!' or as simple as a 'my account.' Regardless of its features, each …

Feds' New CTO Looks to Enterprise for Guidance

Former EarthWeb CTO has 24 months to bring the government up to speed with Internet-tested e-security and e-commerce, but says people must …

Breaking Through Marketing-Speak and Technobabble

If your company is considering an investment in Web technology, I feel your pain. It's a pretty difficult task to understand exactly what …

Review: Island Data Express Response

Island Data Express Response is an automated customer service solution that reduces your call center burden and can be used to cross-sell …

Asian Banks Not Giving Enough Attention To Online Customers

Asian Internet users are banking online in record numbers, but many banks are ignoring their best Internet banking customers, said IDC.

The War for Customer Data Ends in a Draw

A long-dreamt-of customer data management tool appears to be gaining traction.

BlueStar Solutions Scores $28 Million

The SAP enterprise application outsourcing provider lands significant Round D funding, looks to grow market share and service offerings.

CRM Spending on the Upswing

Dataquest found significant industry growth but a TDWI study revealed that almost three-quarters of companies have not yet deployed a CRM …

E.piphany Scores With NFL Deal

CRM agreement will help the league and 32 franchises really get inside the minds of its fan base.

What Taco Bell Taught Me About Customer Retention

I didn't plan to get a marketing lesson. I really just wanted a steak chalupa.

Hello, Anyone Home?

A new deal between PresenceWorks and AOL will bring presence capabilities to consumer Web sites and business applications alike

Curing Corporate Schizophrenia, Part 1

Why do businesses spend a fortune enticing people to become customers, then shun those same people once they are customers? The causes -- …