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News: June 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for June 2002

A Unified Virgin

June 26, 2002

Every customer touch point needs to reinforce your brand and your voice. It takes just one employee who doesn't understand this to dissolve …

European Union Says Cookies Are Here to Stay

June 26, 2002

The European Parliament recently voted to allow businesses to continue to use cookies in their e-business practices. The vote, which struck …

Salesnet Extends App, Reaches for Enterprise

June 24, 2002

The Boston-based ASP announces an enhanced version of its sales force automation application, highlights offline capabilities and Web …

Trading Places, Part 2

June 19, 2002

If the CRM software craze is over, what's next? The second of a three-part series on the future of CRM applications.

Case Study: Raindance Communcations and Salesnet

June 18, 2002

When Raindance's business expanded, its senior management recognized the need to improve its current contact management capabilities. They …

ATG Sees Opportunity in Japan

June 17, 2002

Following contracts with HP Japan and others, the Cambridge, Mass., firm plans a local language version of its CRM software.

EFF Issues Update on Online Privacy

June 14, 2002

Civil liberties organization offers some helpful suggestions on how to protect personal data from illegal use.

Case Study: Vantage Deluxe World Travel and MarketFirst

June 12, 2002

You can make money online in this day and age; it just takes guts, smarts, and great customer relationship management.

Performics e-Marketing Suite

June 12, 2002

An integrated, ASP-based campaign management solution, Performics gives you the power to reach out to Internet savvy customers with targeted …

Innovent Buys Reportability.com

June 10, 2002

Expanding its offerings, the Los Angeles IT consultant acquires its Boston counterpart for an undisclosed sum.

eBay Furthers One-on-One Contact

June 7, 2002

The online auctioneer already offers AIM and wireless access to bidding information. Now, eBay is going one step farther in letting its …

To CRM or Not CRM?

June 6, 2002

By definition, CRM is open to interpretation but professionals will agree that satisfying customers is paramount.

Web-Native Architecture Pays Off for ASPs

June 6, 2002

Spending on U.S Web-Native ASP services will grow to more than $1.5 billion by 2006, reports market research firm IDC.

Trading Places, Part 1

June 5, 2002

If the CRM software craze is over, what's next? The first of a three-part series on the future of CRM applications.

SONICblue Can Keep Customer Info Private

June 3, 2002

UPDATE: The ReplayTV 4000 maker celebrates a judge's decision to clear it from monitoring consumers' viewing habits with a new version of …

Case Study: FaceTime/Wachovia

June 3, 2002

Wachovia needed to keep in touch with its customers, and they were demanding IM access. Enter FaceTime and its cross-platform IM Auditor, …