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News: July 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for July 2002

CRM Market Suffers Some Growing Pains

Forrester Research reports that the CRM market will suffer a drop in 2002 revenue, but recover to grow steadily, though modestly, to reach …

Bigfoot Interactive, Fujitsu in CRM Deal

The arrangement could presage further alliances between CRM players and e-mail specialists.

Web-Native ASPs Lay Down the Gauntlet

Wielding weapons of speed of deployment, low-cost implementations and XML integration, Net-native ASPs are poised to challenge enterprise …

Please Don't Shoot the Customer, Part 1

Customer profitability management: the trends, case studies, and solutions. Part 1 of a three-part series.

UpShot Adds $10 Million to Complete Funding

The Mountain View, Calif.-based CRM ASP lands financing that it reports will carry it to a cash-flow positive position.

Does 'Minority Report' Portray a Scary Future?

Movie critics chatter about the film's depiction of personalization gone too far. Jack's worried, too, but not about that aspect.

Case Study: Bell Mobility/E.piphany

When Bell Mobility, a division of Bell Canada, needed a new program to enhance its current customer service offerings while greatly …

Viisage Lures ATG Exec

The Littleton, Mass., maker of face-recognition technology taps the Cambridge, Mass., CRM firm's former COO for its top job.

CRM For Everyone

Microsoft is ready to roll out its long-anticipated CRM product, eyeing the mid-market. Microsoft Earmarks $500M For Partners

Salesforce.com Speaks the Language

The online CRM service provider announces that it now supports eight languages and currencies, lands new customer.

I Don't Know You: CRM for the Anonymous Browser

Even your best friend was once a stranger. The bulk of your site's visitors aren't registered users, but anonymous browsers. How to make …

LivePerson Snaps up NewChannel Assets

Real-time CRM provider and Silicon Alley survivor plucks corporate customer contracts as a rival provider prepares to wind down.

Jabber, Virtual Personalities Team for Customer Service

The new partnership will create a knowledge-based system for automated IM response for customer service applications.

Asia's 2001 CRM Revenues Grew 7.8 Percent

The market will continue to experience a CAGR of 32.2 percent from 2001 to 2008, said Frost & Sullivan.

Cape Clear Integrates Salesforce.com

The Web services technology company announces an agreement to integrate Salesforce.com with other enterprise applications and systems.

Lindows.com Outsourcing its Customer Service

RightNow's eService Center to compliment the rapid expansion of the Windows/Linux hybrid operating system.

Trading Places, Part 3

If the CRM software craze is over, what's next? The third of a three-part series on the future of CRM applications.

Applix Adds IT Exec

The Westborough, Mass., business software maker names a 20-year industry vet to oversee business intelligence technology.

CRM Needs a Team to Succeed

With increasing demands from customers for real-time service, employee adoption and enterprise-wide strategies take on increasing importance.

There's a New CRM Kid in Town

BizAutomation CRM, based on Microsoft Outlook and Exchange and the .NET architecture, will be positioned to help ASPs and other service …