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News: September 2002

Industry and product news on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for September 2002

Verizon Connects With Consumer Home Networking

A couple weeks after rolling out a router offering for businesses, the Bell is making the same push for consumers.

Big Blue Eyes CRM Mid-Market

UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.

Online Privacy Bill Stalls In Senate

Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies to allow their online …

Upshot Puts Sales Execs on Alert

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by …

Salesforce.com Takes a Team Approach

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and …

Prognostication Scorecard, Part 2

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

LivePerson Gets Into Cyber-Sales

The New York company's new Sales Edition automatically analyzes page visits, purchase patterns, shopping-cart content and other activity for …

CRM - Failed Deployments...Frequent Autopsy Results

If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken …

Risking Customer Relationships for Higher Prices?

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

Bullhorn Trumpets New Investment

The Boston maker of CRM software for the staffing industry raises a second round of financing.

NetLedger Enters CRM Fray

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

SAP Launches New Version of mySAP CRM

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in …

Salesnet Releases Web Services API

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

Prognostication Scorecard, Part 1

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

ASPs Help Keep the Customer Satisfied

Companies work hard to land new customers and then work even harder to figure out how to keep down costs for servicing those customers. From …