News: September 2002

Verizon Connects With Consumer Home Networking

September 30, 2002

A couple weeks after rolling out a router offering for businesses, the Bell is making the same push for consumers.

Big Blue Eyes CRM Mid-Market

September 26, 2002

UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.

Online Privacy Bill Stalls In Senate

September 25, 2002

Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies to allow their online customers to access personal information kept in corporate databases.

Upshot Puts Sales Execs on Alert

September 20, 2002

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by sending messages to computers, pagers, phones or PDAs.

Salesforce.com Takes a Team Approach

September 20, 2002

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and workgroups with Salesforce.com Team Edition.

Prognostication Scorecard, Part 2

September 18, 2002

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

LivePerson Gets Into Cyber-Sales

September 16, 2002

The New York company's new Sales Edition automatically analyzes page visits, purchase patterns, shopping-cart content and other activity for possible upselling.

CRM - Failed Deployments...Frequent Autopsy Results

September 13, 2002

If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken examines the reasons behind frequent CRM software failure, and explains how companies can better prepare business strategies before purchasing a CRM solution.

Risking Customer Relationships for Higher Prices?

September 11, 2002

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

Bullhorn Trumpets New Investment

September 10, 2002

The Boston maker of CRM software for the staffing industry raises a second round of financing.

NetLedger Enters CRM Fray

September 9, 2002

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

SAP Launches New Version of mySAP CRM

September 5, 2002

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in the sector.

Salesnet Releases Web Services API

September 4, 2002

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

Prognostication Scorecard, Part 1

September 4, 2002

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

ASPs Help Keep the Customer Satisfied

September 3, 2002

Companies work hard to land new customers and then work even harder to figure out how to keep down costs for servicing those customers. From knowledgebases to live chats to hosted call centers, ASPs have the answer.